Key Account Manager

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

Your team

You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer‑centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.

Your mission

As a Key Account Manager, your mission is to be a trusted advisor and revenue growth driver for Frontify’s valued clients. You will manage renewals, identify and close expansion opportunities, and build long‑lasting relationships with a diverse portfolio of high‑potential enterprise accounts. By leveraging strategic account planning and your commercial expertise, you will align client needs with Frontify’s innovative solutions, enabling customers to achieve their goals while driving measurable business outcomes for our organization.

Your responsibilities

• Own and manage a portfolio of 20‑25 strategic accounts, focusing on renewals, cross‑sell, and upsell opportunities to drive Annual Recurring Revenue growth.
• Proactively identify and close expansion opportunities using strategic account planning, value‑based selling, and deep customer insights.
• Build strong relationships with key stakeholders, including C‑suite executives, acting as a trusted advisor to help them unlock maximum value from Frontify’s solutions.
• Conduct comprehensive account mapping and develop strategic plans tailored to customer needs, unlocking opportunities across subsidiaries, brands, and parent companies.
• Collaborate closely with Sales and Customer Success teams to ensure seamless onboarding, adoption, retention, and customer satisfaction.
• Leverage Salesforce with enhanced account hierarchy structures to uncover and connect opportunities within multi‑entity organizations.
• Develop, refine, and implement unified account playbooks that outline strategic account management best practices, ensuring consistency in approach and driving revenue growth across the portfolio.
• Be available to work in Frontify’s London office. We have a hybrid setup that’s flexible; typically you’ll be office‑based twice per week.

Your story

• Bring 8+ years of experience in SaaS sales and account management, with a proven track record in a quota‑carrying role.
• MarTech experience is a big plus.
• Demonstrated success managing a high‑value book of business, excelling in both customer retention and expansion.
• Generate and self‑source your own pipeline, focusing on strategic outreach to untapped areas of account potential – including new cost‑centers, business units, and sub‑brands.
• Repeatedly deliver over $1m in expansion revenues annually.
• Thriving in a fast‑paced environment and excel at managing complex customer deal cycles involving several internal and external stakeholders.
• Experience in strategic account planning, relationship management, and value‑based selling to senior stakeholders, including C‑suite executives.
• Well‑versed using Salesforce to track pipeline, forecast revenue, and manage account activities (experience with Gong is a plus).
• Commercial mindset and strong grasp of methodologies like MEDDPICC to guide complex sales processes.
• Passionate about unlocking new opportunities for customer and business growth.
• Fluent in English; German is a plus.

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

Why join us?

• Thrive with the tools and support to shape your future at Frontify.
• Be part of a product that connects brands and people with a human touch.
• Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
• Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!

What we offer

• Private health benefits and health cash plan.
• Pension scheme: 5% matched.
• A minimum of 25 days of annual leave per year.
• Paid educational and wellbeing days off.
• Wellbeing, learning and development, and commuter allowance.
• Home office setup budget – weekly free office lunch.
• Localized benefits.
• Workation: work from inspiring locations around the world (45 days annually).
• Invite to our summer company meet‑up.

Important to us

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We’re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your talent partner. Any information you share will remain confidential.

Next steps

If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you. This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next. We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.