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- Tasks: Lead and build a new IT Secure Operations Service Delivery team.
- Company: Join a dynamic team supporting defence-focused programmes in Bristol.
- Benefits: Competitive salary, career growth, and the chance to shape a new function.
- Why this job: Make a real impact in a secure, complex environment while leading a talented team.
- Qualifications: Proven experience in service delivery and strong IT operations knowledge required.
- Other info: Opportunity to work in a highly regulated environment with excellent stakeholder engagement.
The predicted salary is between 48000 - 72000 £ per year.
Location: Bristol (predominantly on-site with some hybrid)
Security Clearance: Eligibility and willingness to obtain DV clearance (Need to be Sole British Nationality)
We’re seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.
Sitting within the IT function and working closely with Secure Operations, you’ll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.
What you’ll be doing:
- Build, recruit and lead a new IT Secure Operations Service Delivery team
- Own and manage Incident, Request, Change, Problem and Escalation processes
- Design and embed ITIL aligned service management processes
- Drive continual service improvement through KPI reporting and trend analysis
- Manage the Secure Operations run budget
- Chair Change Advisory Boards when required
- Define tooling and platforms to support secure service delivery
- Create and maintain SOPs for key service functions
- Lead service transition and onboarding of new services
- Support secure internal working environments
- Maintain appropriate security clearance for the role
What we’re looking for:
- Proven Service Delivery Manager
- Background in defence, engineering, R&D or hi-tech manufacturing environments preferred
- Strong, well-rounded IT operations knowledge
- Demonstrable experience building and leading teams
- Excellent stakeholder management and communication skills
- Experience working in security controlled environments
- Knowledge of Microsoft enterprise environments
- Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks
- Strong vendor and supplier management capability
- Understanding of telephony systems and software licensing models
If you’re an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.
Service Delivery Manager in Bristol employer: Frontier Resourcing
Contact Detail:
Frontier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the defence and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, especially in the context of secure IT operations. Tailor your responses to show how your experience aligns with their needs – it’s all about making that connection!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in building and leading teams. Share specific examples of how you’ve driven service improvements and managed complex projects in regulated environments.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it gives you a better chance to stand out and be noticed by our hiring team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Service Delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT operations and any relevant projects you've led, especially in secure environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in service delivery and how you’ve driven improvements in past positions. Let us know what excites you about working with us!
Showcase Your Skills: Don’t forget to highlight your skills in stakeholder management and communication. These are key for the role! We love seeing candidates who can effectively manage relationships and lead teams, so make sure these come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Frontier Resourcing
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of ITIL processes. Brush up on your knowledge of Incident, Request, Change, and Problem management. Be ready to discuss how you've applied these principles in past roles and how you plan to implement them in the new position.
✨Showcase Your Leadership Skills
This role involves building and leading a new team, so be prepared to share specific examples of your leadership experience. Talk about how you've successfully recruited, managed, and developed teams in the past, especially in high-pressure environments like defence or engineering.
✨Understand Security Protocols
Given the nature of the role, it's crucial to have a grasp of security frameworks like ISO 27001 and Cyber Essentials Plus. Familiarise yourself with these standards and be ready to discuss how you've ensured compliance in previous positions, as well as your approach to maintaining security in IT operations.
✨Prepare for Stakeholder Management Questions
Strong communication and stakeholder management skills are key for this role. Think of examples where you've effectively managed relationships with various stakeholders, particularly in complex environments. Be ready to explain how you handle conflicts and ensure alignment across different teams.
