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- Tasks: Lead and build a new IT Secure Operations Service Delivery team.
- Company: Join a leading defence-focused organisation in Bristol.
- Benefits: Competitive salary, security clearance support, and career development opportunities.
- Why this job: Shape a growing function in a secure and complex environment.
- Qualifications: Proven experience in service delivery and strong IT operations knowledge.
- Other info: Ideal for those passionate about defence and technology.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol (predominantly on-site with some hybrid)
Security Clearance: Eligibility and willingness to obtain DV clearance (Need to be Sole British National)
We’re seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.
Sitting within the IT function and working closely with Secure Operations, you’ll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.
Responsibilities
- Build, recruit and lead a new IT Secure Operations Service Delivery team
- Own and manage Incident, Request, Change, Problem and Escalation processes
- Design and embed ITIL aligned service management processes
- Drive continual service improvement through KPI reporting and trend analysis
- Manage the Secure Operations run budget
- Chair Change Advisory Boards when required
- Define tooling and platforms to support secure service delivery
- Create and maintain SOPs for key service functions
- Lead service transition and onboarding of new services
- Support secure internal working environments
- Maintain appropriate security clearance for the role
Qualifications
- Proven Service Delivery Manager
- Background in defence, engineering, R&D or hi tech manufacturing environments preferred
- Strong, well-rounded IT operations knowledge
- Demonstrable experience building and leading teams
- Excellent stakeholder management and communication skills
- ITIL v4 Foundation certification
- Experience working in security controlled environments
- Knowledge of Microsoft enterprise environments
- Aware of ISO 27001, Cyber Essentials Plus and similar frameworks
- Strong vendor and supplier management capability
- Understanding of telephony systems and software licensing models
If you’re an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.
Service Delivery Manager in Almondsbury employer: Frontier Resourcing
Contact Detail:
Frontier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Almondsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their secure operations and ITIL processes. This will help you speak their language and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you’ve led teams or improved service delivery. This will help you demonstrate your experience effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace Service Delivery Manager in Almondsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in IT operations and any relevant certifications like ITIL v4. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for leading our Secure Operations Service Delivery team. Share specific examples of your past successes in similar environments.
Showcase Your Team Leadership Skills: We’re looking for someone who can build and lead a team effectively. In your application, mention any previous experiences where you’ve successfully managed teams or projects, especially in defence or IT sectors.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Frontier Resourcing
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of ITIL principles. Brush up on the key processes and how they apply to service delivery, especially in a secure environment. Be ready to discuss how you've implemented these processes in your previous roles.
✨Showcase Your Leadership Skills
You'll be building and leading a new team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and fostering a high-performance culture. This will show that you can lead the charge in establishing a secure operations service.
✨Understand the Defence Sector
Familiarise yourself with the specific challenges and regulations within the defence sector. Be prepared to discuss how your background aligns with these requirements and how you can navigate the complexities of working in a highly regulated environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past incidents you've managed and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
