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- Tasks: Lead and build a new IT Secure Operations Service Delivery team for defence programmes.
- Company: Join a leading organisation in the defence sector with a focus on secure IT operations.
- Benefits: Competitive salary, opportunities for professional growth, and a dynamic work environment.
- Why this job: Shape a growing function and make a real impact in a secure, complex environment.
- Qualifications: Proven experience in service delivery and strong IT operations knowledge required.
- Other info: Ideal for those who thrive in regulated environments and enjoy team leadership.
The predicted salary is between 48000 - 72000 £ per year.
Location: Bristol (predominantly on-site with some hybrid)
Security Clearance: Eligibility and willingness to obtain DV clearance (Need to be Sole British National)
We are seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment. Sitting within the IT function and working closely with Secure Operations, you will establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.
What you will be doing:
- Build, recruit and lead a new IT Secure Operations Service Delivery team
- Own and manage Incident, Request, Change, Problem and Escalation processes
- Design and embed ITIL aligned service management processes
- Drive continual service improvement through KPI reporting and trend analysis
- Manage the Secure Operations run budget
- Chair Change Advisory Boards when required
- Define tooling and platforms to support secure service delivery
- Create and maintain SOPs for key service functions
- Lead service transition and onboarding of new services
- Support secure internal working environments
- Maintain appropriate security clearance for the role
What we are looking for:
- Proven Service Delivery Manager background in defence, engineering, R&D or hi-tech manufacturing environments preferred
- Strong, well-rounded IT operations knowledge
- Demonstrable experience building and leading teams
- Excellent stakeholder management and communication skills
- ITIL v4 Foundation certification
- Experience working in security controlled environments
- Knowledge of Microsoft enterprise environments
- Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks
- Strong vendor and supplier management capability
- Understanding of telephony systems and software licensing models
If you are an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.
Service Delivery Manager in Bristol employer: Frontier Resourcing Ltd
Contact Detail:
Frontier Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their secure operations and ITIL processes. This will help you speak their language and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you've led teams or improved service delivery. This will help you demonstrate your experience effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in service delivery, especially in defence or IT operations. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to lead teams and manage IT services. We love seeing real-life applications of your expertise.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Frontier Resourcing Ltd
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL aligned service management processes, make sure you brush up on ITIL v4 principles. Be ready to discuss how you've applied these in previous roles and how they can benefit the new secure service delivery team.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be building and leading a new team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to recruitment, team dynamics, and driving performance improvements.
✨Understand the Defence Sector
Familiarise yourself with the specific challenges and regulations within the defence sector. Be prepared to discuss how your experience aligns with these requirements and how you can navigate the complexities of working in a highly regulated environment.
✨Prepare for Stakeholder Management Questions
Excellent stakeholder management is key for this role. Think of instances where you've effectively communicated with various stakeholders, resolved conflicts, or managed expectations. Highlight your communication style and adaptability in different situations.
