At a Glance
- Tasks: Lead and build a new IT Secure Operations Service Delivery team.
- Company: Join a leading defence-focused organisation with a commitment to innovation.
- Benefits: Work from home flexibility, competitive salary, and opportunities for professional growth.
- Other info: Ideal for those passionate about defence and technology in a dynamic setting.
- Why this job: Shape a growing function in a secure, complex environment and make a real impact.
- Qualifications: Proven experience in service delivery management and strong IT operations knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Location: Bristol (predominantly on-site with some hybrid)
Security Clearance: Eligibility and willingness to obtain DV clearance (Need to be Sole British National)
We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.
Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.
What you'll be doing:
- Build, recruit and lead a new IT Secure Operations Service Delivery team
- Own and manage Incident, Request, Change, Problem and Escalation processes
- Design and embed ITIL aligned service management processes
- Drive continual service improvement through KPI reporting and trend analysis
- Manage the Secure Operations run budget
- Chair Change Advisory Boards when required
- Define tooling and platforms to support secure service delivery
- Create and maintain SOPs for key service functions
- Lead service transition and onboarding of new services
- Support secure internal working environments
- Maintain appropriate security clearance for the role
What we're looking for:
- Proven Service Delivery Manager
- Background in defence, engineering, R&D or hi tech manufacturing environments preferred
- Strong, well-rounded IT operations knowledge
- Demonstrable experience building and leading teams
- Excellent stakeholder management and communication skills
- ITIL v4 Foundation certification
- Experience working in security controlled environments
- Knowledge of Microsoft enterprise environments
- Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks
- Strong vendor and supplier management capability
- Understanding of telephony systems and software licensing models
If you're an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.
Senior Service Delivery Manager (Working from home) in Bristol employer: Frontier Resourcing Ltd
As a leading employer in the manufacturing technology sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous professional development opportunities and the chance to work on impactful projects within a highly regulated industry. Located in the UK, our team enjoys a supportive culture that values security, compliance, and excellence, making it an ideal place for Solution Architects looking to make a meaningful contribution to business transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Frontier Resourcing Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Frontier Resourcing Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Frontier Resourcing Ltd!
✨Direct Apply to Frontier Resourcing Ltd
Let's not forget to apply directly through the Frontier Resourcing Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Frontier Resourcing Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Frontier Resourcing Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Frontier Resourcing Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
