At a Glance
- Tasks: Lead the Reservations department and enhance guest experiences at a luxury resort.
- Company: Join a prestigious five-star resort in the stunning Caribbean.
- Benefits: Long-term career growth in an international luxury hospitality environment.
- Other info: Collaborate with diverse teams and drive operational excellence.
- Why this job: Make a real impact on guest experiences while enjoying island life.
- Qualifications: Eight years in luxury hospitality with strong commercial awareness.
The predicted salary is between 60000 - 80000 £ per year.
Frontier Recruitment is partnering with a luxury five-star resort in the Caribbean to recruit an experienced Director of Reservations. We're looking for a commercially minded hospitality professional who understands that the guest experience begins long before arrival. This is an exciting opportunity to lead reservations strategy while working closely with operations, revenue and sales to maximize performance.
What you'll be doing:
- Leading the Reservations department and overall distribution strategy
- Working closely with Revenue Management and Sales to maximize revenue opportunities
- Managing and developing a high-performing reservations team
- Overseeing reservation processes and guest communications
- Driving operational efficiency while delivering exceptional guest service
- Collaborating across departments to enhance the overall guest journey
What we're looking for:
- Currently working as a Director of Reservations, Assistant Director of Reservations, Reservations Manager, Revenue Manager or Front Office Manager within a luxury hotel or resort environment
- Minimum eight years' experience within luxury hospitality
- Strong commercial awareness with an understanding of revenue management
- Experience working within multicultural teams
- Knowledge of Opera Cloud, Duetto and TravelClick would be highly advantageous
- Experience within luxury resorts, residences or villa products is an asset
- Resort or island experience preferred
This is an excellent opportunity to join a luxury hospitality group offering long-term career growth within an international environment. To apply, please submit your CV in confidence. We appreciate every application; however, only shortlisted candidates will be contacted.
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