At a Glance
- Tasks: Lead Front Office operations and create unforgettable guest experiences in a luxury resort.
- Company: Join a stunning five-star resort in the beautiful Caribbean.
- Benefits: Competitive salary, gratuities, accommodation allowance, and relocation support.
- Other info: Work with a diverse team and enjoy excellent growth opportunities.
- Why this job: Elevate your career in luxury hospitality while enjoying paradise.
- Qualifications: Experience in senior Front Office roles and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
Location: Caribbean
Package: Competitive base salary + gratuities + accommodation allowance + relocation
Frontier Recruitment is partnering with a luxury five-star resort in the Caribbean to recruit an experienced Director of Front Office. This is an opportunity for a passionate hospitality leader who thrives on delivering exceptional guest experiences while leading and developing high-performing teams. You'll oversee all Front Office operations, ensuring every guest journey is seamless from arrival through to departure.
What you'll be doing:
- Leading all Front Office operations, including Front Desk, Concierge, Bell Services, Guest Experience and Butler operations
- Driving luxury service standards and creating memorable guest experiences
- Coaching, mentoring and developing a large, multicultural team
- Working closely with Housekeeping, Reservations and other operational departments
- Managing staffing, scheduling, service delivery and operational performance
- Monitoring guest feedback and implementing continuous improvements
- Supporting revenue opportunities through upselling and operational excellence
What we're looking for:
- Previous experience as a Director of Front Office, Assistant Director of Front Office or similar senior leadership role
- Luxury resort or five-star hotel experience
- Strong leadership and people development skills
- Experience working within multicultural teams
- Knowledge of Opera Cloud or a similar PMS
- Resort or island experience would be highly advantageous
If you're ready for your next international leadership opportunity with a luxury hospitality brand, we'd love to hear from you. To apply, please submit your resume in confidence. We appreciate every application; however, only shortlisted candidates will be contacted.
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