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- Tasks: Join our Customer Support team to provide top-notch service and support to gamers.
- Company: Frontier is a leading independent video game developer known for immersive gaming experiences.
- Benefits: Enjoy hybrid working, competitive salary, wellbeing initiatives, and relocation support.
- Why this job: Be part of a passionate team in a creative environment that values work/life balance.
- Qualifications: Previous customer service experience and technical PC expertise are essential.
- Other info: Bonus points for being an online gamer or having experience with Frontier's games.
The predicted salary is between 28800 - 43200 £ per year.
Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of Cambridge (UK). The talented team at Frontier are dedicated to nurturing our existing portfolio and delivering our exciting future roadmap.
This role can be on a hybrid working basis, which means you’ll have the opportunity to spend time working both in the studio and at home. We can provide a comprehensive relocation support package as part of any offer, should you need to relocate.
WHAT'S THE ROLE?
We’re looking for a customer service advocate to join our dedicated Customer Support team here at Frontier. Whether a customer is having trouble in a seemingly infinite galaxy of 400 billion stars, or requires assistance designing the world’s most creative theme park, you’ll be empowered to provide outstanding, impactful and memorable support to our players. Our Customer Support members work closely with various Development, Publishing and QA teams daily to achieve first class customer support to our players.
WHAT YOU'LL BE DOING
- Providing top level customer service to our players across our full catalogue of titles
- Managing large volumes of incoming customer questions
- Identifying and assessing customer needs and delivering positive results
- Expertly handling customer issues, providing appropriate solutions and alternatives within reasonable time periods
- Mentoring junior team members
- Assessing, escalating, giving feedback, and communicating issues that require input from other departments
- Providing a positive, public representation of Frontier in responses
- Giving accurate and timely technical support to our customers.
WHAT YOU'LL BRING
- Previous experience within a Customer Service or Support role
- Technical PC expertise on diagnosing and resolving hardware and software issues
- Driven problem solver & quick learner
- Good attention to detail
- Friendly, empathetic, positive & personable.
BONUS IF YOU HAVE
- Experienced online PC gamer
- Involvement with online gaming communities (Reddit / forums, etc.)
- Previous gameplay experience with Frontier’s games
- Fluent written ability in a second language.
WHAT WE CAN OFFER YOU
You will work with talented and passionate people to support, develop or publish our sophisticated and enduring games, in a creative, collaborative and inclusive environment. We love what we do, and we work hard to provide outstanding experiences for our players.
Wellbeing is a big focus at Frontier, and we are continually evolving how we can support our people. We encourage a healthy work/life balance and provide a range of wellbeing activities, initiatives and sessions to support both mental and physical health.
We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity leave, in-house subsidised catering, support with relocation, a Cycle to Work scheme, free bike servicing, and social activities and events.
We strive to create an environment where everyone can fully demonstrate their capability and potential. If you therefore need any reasonable adjustments to support you during the recruitment process, please speak to your Talent Acquisition representative.
Customer & Technical Support Representative employer: Frontier Developments
Contact Detail:
Frontier Developments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Technical Support Representative
✨Tip Number 1
Familiarise yourself with Frontier's games and their unique features. Being an avid player or having experience in online gaming communities can give you an edge, as it shows your passion and understanding of the products you'll be supporting.
✨Tip Number 2
Brush up on your technical skills, especially around diagnosing and resolving common hardware and software issues. This role requires a solid understanding of PC technicalities, so being able to demonstrate your expertise will make you stand out.
✨Tip Number 3
Prepare to showcase your problem-solving abilities during the interview. Think of specific examples where you've successfully resolved customer issues in the past, as this will highlight your capability to handle the challenges of the role.
✨Tip Number 4
Engage with Frontier's community on platforms like Reddit or gaming forums. This not only shows your enthusiasm for the company but also helps you understand the players' perspectives, which is crucial for providing excellent customer support.
We think you need these skills to ace Customer & Technical Support Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer & Technical Support Representative position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or support roles you've held. Mention specific examples where you successfully resolved technical issues or provided exceptional customer support.
Show Your Passion for Gaming: Since Frontier is a video game developer, it’s beneficial to express your enthusiasm for gaming. If you have experience with their games or involvement in gaming communities, make sure to include this in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your personality. Be friendly and personable, reflecting the qualities they seek in a candidate. Make sure to address how you can contribute positively to their team.
How to prepare for a job interview at Frontier Developments
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for video games during the interview. Frontier values candidates who are not just technically skilled but also genuinely passionate about gaming, as this will resonate with their mission of creating immersive experiences.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical expertise, especially in diagnosing and resolving hardware and software issues. You might be asked to solve a hypothetical problem, so brush up on your troubleshooting skills before the interview.
✨Highlight Customer Service Experience
Share specific examples from your previous customer service roles where you successfully resolved issues or improved customer satisfaction. This will showcase your ability to provide outstanding support, which is crucial for the role at Frontier.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various teams, be ready to discuss how you've collaborated with others in past positions. Highlight your communication skills and ability to mentor junior team members, as these are key aspects of the job.
