At a Glance
- Tasks: Drive growth and revenue for a dynamic hostel management software company.
- Company: Join a small, innovative team at FrontDesk Master.
- Benefits: Competitive salary, performance bonuses, and potential stock options.
- Other info: Opportunity for career advancement in a hands-on, player-coach role.
- Why this job: Take ownership of growth and make a real impact in the hostel segment.
- Qualifications: Experience in hotel tech or PMS; strong sales and customer success skills.
The predicted salary is between 50000 - 70000 £ per year.
FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment. We are looking for a hands-on Commercial Lead to take ownership of growth. This is a small-CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine. This is not a corporate role. There is no large team, large budget, or heavy structure. You will own the commercial performance of FrontDesk Master, with both the upside and the downside that comes with it.
The mission
Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success. You will manage a small sales team across Europe and LATAM, oversee customer success and retention, run practical marketing activities, manage the commercial budget, sell directly when needed, and work closely with Product to make sure we understand what is needed to win and retain customers in the market.
What you will own
- Owning growth across sales, marketing, customer success, retention, and revenue performance
- Managing and coaching a small sales and customer success team in Europe and LATAM
- Owning pipeline generation, sales process, forecasting, and new revenue growth
- Overseeing customer success, onboarding quality, retention, churn reduction, and expansion opportunities
- Selling directly into important opportunities when needed
- Running marketing activities that generate qualified demand
- Managing the commercial budget and making sure spend turns into pipeline and revenue
- Improving CRM discipline, follow-up, demos, conversion, onboarding handoff, and customer communication
- Creating clear messaging for the hostel segment
- Working with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs
- Helping hire, train, and scale the commercial team as the company grows
This is a player-coach role. You will not only manage people — you will also sell, execute, test, improve, and build.
Who we are looking for
We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage. Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult. You may currently be a:
- Sales Manager in hospitality tech
- Growth Manager in B2B SaaS
- Commercial Manager
- Revenue Lead
- Regional Sales Manager
- Customer Success / Sales leader ready for broader ownership
- Strong Account Executive or Sales Team Lead ready to step into leadership
You are probably not a CRO yet. But you see yourself becoming a Director of Revenue, Head of Growth, VP Sales, or CRO in the future — and you are ready for your first real chance to prove it.
What we need from you
- Hungry for ownership
- Commercially sharp
- Hands-on and practical
- Comfortable managing a small international sales team
- Strong in customer success, retention, and customer relationships
- Able to sell directly
- Able to manage and run simple, effective marketing activities
- Comfortable managing a budget
- Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention
- Good at turning market feedback into product input
- Ready to work with limited resources and build from where we are today
You should not need a big brand, big budget, or big team to make progress.
What success looks like
Success means creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers. This is a role for someone who wants ownership, pressure, upside, and the chance to grow together with the company.
Why Join
This is a chance to step into real ownership. You will not be one of many people in a large department. You will be the person responsible for growth. Compensation will include a base salary and performance-based upside. For the right candidate, we are open to discussing an ESOP / stock option package.
Growth & Revenue Lead in Reading employer: FrontDesk Master
At FrontDesk Master, we pride ourselves on being a dynamic and agile company where every team member has the opportunity to make a significant impact. Our collaborative work culture fosters innovation and personal growth, allowing you to take ownership of your role while working closely with a small, dedicated team across Europe and LATAM. With the potential for an ESOP package and a focus on meaningful contributions, this is an ideal environment for those looking to advance their careers in the hospitality tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Revenue Lead in Reading
✨Tip Number 1
Get to know the company inside out! Research FrontDesk Master, understand their product, and identify how you can contribute to their growth. This will not only help you in interviews but also show your genuine interest.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on scenarios! Since this role is all about ownership and practical execution, think of examples from your past experiences where you've successfully led projects or teams. Be ready to share these stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Growth & Revenue Lead in Reading
Some tips for your application 🫡
Show Your Passion for Growth:When writing your application, let us see your enthusiasm for driving growth. Share specific examples of how you've successfully scaled a product or service in the past, especially in the hospitality tech space. We want to know what makes you tick!
Be Hands-On in Your Approach:This role is all about taking ownership, so make sure your application reflects that. Highlight your hands-on experience in managing teams and executing marketing strategies. We love candidates who can roll up their sleeves and get things done!
Tailor Your Message:Craft your application to speak directly to our needs. Use language from the job description and show us how your skills align with what we're looking for. The more relevant your application is, the better chance you have of standing out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at FrontDesk Master
✨Know Your Product Inside Out
Before the interview, make sure you understand FrontDesk Master and its position in the hostel market. Familiarise yourself with the features of the PMS and think about how you can leverage them to drive growth. This will show your genuine interest and help you articulate how you can contribute.
✨Demonstrate Your Hands-On Approach
Since this role is all about ownership and being hands-on, prepare examples from your past experiences where you've taken initiative and led projects. Be ready to discuss how you’ve managed teams, executed marketing activities, or directly sold products, as this will highlight your suitability for a player-coach role.
✨Showcase Your Commercial Acumen
Be prepared to discuss your understanding of sales processes, customer success strategies, and revenue generation. Think of specific metrics or achievements that demonstrate your ability to improve retention and reduce churn. This will help convey your commercial sharpness and readiness for the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about FrontDesk Master’s current challenges and future goals. Inquire about their customer base, market feedback, and how they envision scaling the business. This not only shows your enthusiasm but also your strategic thinking and readiness to contribute to their growth.
