At a Glance
- Tasks: Drive growth and revenue for a dynamic hostel management software company.
- Company: Join a small, innovative team at FrontDesk Master.
- Benefits: Competitive salary, performance bonuses, and potential stock options.
- Other info: Opportunity for career advancement in a hands-on, player-coach role.
- Why this job: Take ownership of growth and make a real impact in the hostel segment.
- Qualifications: Experience in hotel tech or PMS; strong sales and customer success skills.
The predicted salary is between 50000 - 70000 £ per year.
FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment. We are looking for a hands-on Commercial Lead to take ownership of growth. This is a small-CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine. This is not a corporate role. There is no large team, large budget, or heavy structure. You will own the commercial performance of FrontDesk Master, with both the upside and the downside that comes with it. For the right person, an ESOP / stock option package may be possible.
The mission
Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success. You will manage a small sales team across Europe and LATAM, oversee customer success and retention, run practical marketing activities, manage the commercial budget, sell directly when needed, and work closely with Product to make sure we understand what is needed to win and retain customers in the market.
What you will own
- Owning growth across sales, marketing, customer success, retention, and revenue performance
- Managing and coaching a small sales and customer success team in Europe and LATAM
- Owning pipeline generation, sales process, forecasting, and new revenue growth
- Overseeing customer success, onboarding quality, retention, churn reduction, and expansion opportunities
- Selling directly into important opportunities when needed
- Running marketing activities that generate qualified demand
- Managing the commercial budget and making sure spend turns into pipeline and revenue
- Improving CRM discipline, follow-up, demos, conversion, onboarding handoff, and customer communication
- Creating clear messaging for the hostel segment
- Working with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs
- Helping hire, train, and scale the commercial team as the company grows
This is a player-coach role. You will not only manage people — you will also sell, execute, test, improve, and build.
Who we are looking for
We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage. Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult. You may currently be a:
- Sales Manager in hospitality tech
- Growth Manager in B2B SaaS
- Commercial Manager
- Revenue Lead
- Regional Sales Manager
- Customer Success / Sales leader ready for broader ownership
- Strong Account Executive or Sales Team Lead ready to step into leadership
You are probably not a CRO yet. But you see yourself becoming a Director of Revenue, Head of Growth, VP Sales, or CRO in the future — and you are ready for your first real chance to prove it.
What we need from you
- Hungry for ownership
- Commercially sharp
- Hands-on and practical
- Comfortable managing a small international sales team
- Strong in customer success, retention, and customer relationships
- Able to sell directly
- Able to manage and run simple, effective marketing activities
- Comfortable managing a budget
- Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention
- Good at turning market feedback into product input
- Ready to work with limited resources and build from where we are today
You should not need a big brand, big budget, or big team to make progress.
What success looks like
Success means creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers. This is a role for someone who wants ownership, pressure, upside, and the chance to grow together with the company.
Why Join
This is a chance to step into real ownership. You will not be one of many people in a large department. You will be the person responsible for growth. Compensation will include a base salary and performance-based upside. For the right candidate, we are open to discussing an ESOP / stock option package.
Growth & Revenue Lead in London employer: FrontDesk Master
At FrontDesk Master, we pride ourselves on being a dynamic and agile company where every team member has the opportunity to make a significant impact. Our collaborative work culture fosters innovation and personal growth, allowing you to take ownership of your role as Growth & Revenue Lead while working closely with a small, dedicated team across Europe and LATAM. With the potential for an ESOP package and a focus on meaningful contributions, this is an exciting chance to grow your career in a supportive environment that values your input and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Revenue Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hostel and hotel tech space. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in sales, customer success, or marketing. When you get the chance to chat with potential employers, share specific examples of how you've driven growth or improved retention in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like FrontDesk Master, and express your interest in working with them. Tailor your message to show how you can help them grow in the hostel segment.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality tech and revenue management. Consider taking online courses or attending webinars. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth.
We think you need these skills to ace Growth & Revenue Lead in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about the opportunity to drive growth and make a real impact at FrontDesk Master.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel tech and customer success. We’re looking for someone who understands the ins and outs of PMS and has a knack for building relationships, so connect your past roles to what we need.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills align with our mission to scale FrontDesk Master in the hostel segment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead our commercial efforts.
How to prepare for a job interview at FrontDesk Master
✨Know Your Product Inside Out
Before the interview, make sure you understand FrontDesk Master’s PMS and how it serves hostels and independent accommodation providers. Familiarise yourself with its features, benefits, and any recent updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Hands-On Experience
Since this is a player-coach role, be ready to share specific examples of how you've successfully managed sales teams or driven growth in previous positions. Highlight your hands-on approach and any practical marketing activities you've executed that led to measurable results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think about scenarios where you've improved customer retention or generated new revenue streams. Be prepared to discuss your thought process and the outcomes of your actions.
✨Demonstrate Your Commercial Acumen
This role requires a strong commercial mindset. Be ready to discuss how you would manage a budget effectively, generate pipeline visibility, and improve sales processes. Show that you can think strategically while also being comfortable with the day-to-day operations.
