At a Glance
- Tasks: Drive growth and revenue for a dynamic hostel management software company.
- Company: Join a small, innovative team at FrontDesk Master.
- Benefits: Competitive salary, performance bonuses, and potential stock options.
- Other info: Opportunity for career advancement in a hands-on, player-coach role.
- Why this job: Take ownership of growth and make a real impact in the hostel segment.
- Qualifications: Experience in hotel tech or PMS; strong sales and customer success skills.
The predicted salary is between 50000 - 70000 £ per year.
FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment. We are looking for a hands-on Commercial Lead to take ownership of growth. This is a small-CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine. This is not a corporate role. There is no large team, large budget, or heavy structure. You will own the commercial performance of FrontDesk Master, with both the upside and the downside that comes with it. For the right person, an ESOP / stock option package may be possible.
The mission
Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success. You will manage a small sales team across Europe and LATAM, oversee customer success and retention, run practical marketing activities, manage the commercial budget, sell directly when needed, and work closely with Product to make sure we understand what is needed to win and retain customers in the market.
What you will own
- Owning growth across sales, marketing, customer success, retention, and revenue performance
- Managing and coaching a small sales and customer success team in Europe and LATAM
- Owning pipeline generation, sales process, forecasting, and new revenue growth
- Overseeing customer success, onboarding quality, retention, churn reduction, and expansion opportunities
- Selling directly into important opportunities when needed
- Running marketing activities that generate qualified demand
- Managing the commercial budget and making sure spend turns into pipeline and revenue
- Improving CRM discipline, follow-up, demos, conversion, onboarding handoff, and customer communication
- Creating clear messaging for the hostel segment
- Working with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs
- Helping hire, train, and scale the commercial team as the company grows
This is a player-coach role. You will not only manage people — you will also sell, execute, test, improve, and build.
Who we are looking for
We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage. Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult. You may currently be a:
- Sales Manager in hospitality tech
- Growth Manager in B2B SaaS
- Commercial Manager
- Revenue Lead
- Regional Sales Manager
- Customer Success / Sales leader ready for broader ownership
- Strong Account Executive or Sales Team Lead ready to step into leadership
You are probably not a CRO yet. But you see yourself becoming a Director of Revenue, Head of Growth, VP Sales, or CRO in the future — and you are ready for your first real chance to prove it.
What we need from you
- Hungry for ownership
- Commercially sharp
- Hands-on and practical
- Comfortable managing a small international sales team
- Strong in customer success, retention, and customer relationships
- Able to sell directly
- Able to manage and run simple, effective marketing activities
- Comfortable managing a budget
- Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention
- Good at turning market feedback into product input
- Ready to work with limited resources and build from where we are today
You should not need a big brand, big budget, or big team to make progress.
What success looks like
Success means creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers. This is a role for someone who wants ownership, pressure, upside, and the chance to grow together with the company.
Why Join
This is a chance to step into real ownership. You will not be one of many people in a large department. You will be the person responsible for growth. Compensation will include a base salary and performance-based upside. For the right candidate, we are open to discussing an ESOP / stock option package.
Growth & Revenue Lead employer: FrontDesk Master
At FrontDesk Master, we pride ourselves on being a dynamic and agile company where every team member has a direct impact on our growth journey. Our collaborative work culture fosters innovation and personal development, offering you the chance to take ownership of your role while working closely with a small, dedicated team across Europe and LATAM. With opportunities for meaningful contributions and potential stock options, this is an exciting environment for those looking to advance their careers in the hospitality tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Revenue Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from FrontDesk Master, make sure to highlight your hands-on experience and how you can drive growth. Share specific examples of how you've successfully managed sales teams or improved customer retention in the past.
✨Tip Number 3
Be proactive! If you see an opportunity to contribute to FrontDesk Master, don’t wait for them to come to you. Send them a message with your ideas on how to scale their commercial engine or improve their marketing activities. This shows initiative and that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your application to highlight your experience in hotel tech and your passion for the hostel segment!
We think you need these skills to ace Growth & Revenue Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about the opportunity to lead growth at FrontDesk Master and how your experience aligns with our mission.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in hotel tech and customer success. We’re looking for someone who understands the unique challenges of the hostel segment, so don’t hold back on showcasing your expertise!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your achievements and how they relate to the responsibilities of the role without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our small but mighty team!
How to prepare for a job interview at FrontDesk Master
✨Know Your Stuff
Make sure you have a solid understanding of hotel tech and PMS systems. Brush up on your knowledge about hostels and the specific challenges they face. This will show that you're not just interested in the role, but that you genuinely understand the market.
✨Show Your Hands-On Approach
Prepare examples from your past experiences where you've taken ownership and driven growth. Highlight situations where you’ve managed a small team or executed marketing activities. This will demonstrate that you’re ready to roll up your sleeves and get involved.
✨Be Ready to Discuss Metrics
Since this role is all about growth and revenue, be prepared to talk numbers. Know your previous sales figures, conversion rates, and any relevant metrics that showcase your success. This will help you illustrate your commercial acumen.
✨Ask Insightful Questions
Prepare thoughtful questions about FrontDesk Master’s current strategies and future goals. This shows your interest in the company and helps you gauge how you can contribute to their growth. It’s also a great way to demonstrate your strategic thinking.
