At a Glance
- Tasks: Drive growth and revenue for a dynamic hostel management software company.
- Company: Join a small, innovative team at FrontDesk Master.
- Benefits: Competitive salary, performance bonuses, and potential stock options.
- Other info: Opportunity for career advancement in a hands-on, player-coach role.
- Why this job: Take ownership of growth and make a real impact in the hostel segment.
- Qualifications: Experience in hotel tech or PMS; strong sales and customer success skills.
The predicted salary is between 50000 - 70000 £ per year.
FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment. We are looking for a hands-on Commercial Lead to take ownership of growth. This is a small-CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine. This is not a corporate role. There is no large team, large budget, or heavy structure. You will own the commercial performance of FrontDesk Master, with both the upside and the downside that comes with it. For the right person, an ESOP / stock option package may be possible.
The mission
Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success. You will manage a small sales team across Europe and LATAM, oversee customer success and retention, run practical marketing activities, manage the commercial budget, sell directly when needed, and work closely with Product to make sure we understand what is needed to win and retain customers in the market.
What you will own
- Owning growth across sales, marketing, customer success, retention, and revenue performance
- Managing and coaching a small sales and customer success team in Europe and LATAM
- Owning pipeline generation, sales process, forecasting, and new revenue growth
- Overseeing customer success, onboarding quality, retention, churn reduction, and expansion opportunities
- Selling directly into important opportunities when needed
- Running marketing activities that generate qualified demand
- Managing the commercial budget and making sure spend turns into pipeline and revenue
- Improving CRM discipline, follow-up, demos, conversion, onboarding handoff, and customer communication
- Creating clear messaging for the hostel segment
- Working with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs
- Helping hire, train, and scale the commercial team as the company grows
This is a player-coach role. You will not only manage people — you will also sell, execute, test, improve, and build.
Who we are looking for
We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage. Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult. You may currently be a:
- Sales Manager in hospitality tech
- Growth Manager in B2B SaaS
- Commercial Manager
- Revenue Lead
- Regional Sales Manager
- Customer Success / Sales leader ready for broader ownership
- Strong Account Executive or Sales Team Lead ready to step into leadership
You are probably not a CRO yet. But you see yourself becoming a Director of Revenue, Head of Growth, VP Sales, or CRO in the future — and you are ready for your first real chance to prove it.
What we need from you
- Hungry for ownership
- Commercially sharp
- Hands-on and practical
- Comfortable managing a small international sales team
- Strong in customer success, retention, and customer relationships
- Able to sell directly
- Able to manage and run simple, effective marketing activities
- Comfortable managing a budget
- Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention
- Good at turning market feedback into product input
- Ready to work with limited resources and build from where we are today
You should not need a big brand, big budget, or big team to make progress.
What success looks like
Success means creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers. This is a role for someone who wants ownership, pressure, upside, and the chance to grow together with the company.
Why Join
This is a chance to step into real ownership. You will not be one of many people in a large department. You will be the person responsible for growth. Compensation will include a base salary and performance-based upside. For the right candidate, we are open to discussing an ESOP / stock option package.
Growth & Revenue Lead in Birmingham employer: FrontDesk Master
At FrontDesk Master, we pride ourselves on being a dynamic and agile company where every team member has the opportunity to make a significant impact. Our collaborative work culture fosters innovation and personal growth, allowing you to take ownership of your role as Growth & Revenue Lead while working closely with a small, dedicated team across Europe and LATAM. With the potential for an ESOP package and a focus on meaningful contributions, this is an exciting chance to grow your career in a supportive environment that values your input and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Revenue Lead in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hostel and hotel tech space. Attend industry events, join relevant online communities, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience and how you've driven growth in previous roles. Use specific examples that demonstrate your ability to manage teams and improve customer success.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like FrontDesk Master, and express your interest in contributing to their growth. Tailor your message to show you understand their mission and how you can help them scale.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality tech and revenue management. This will not only boost your confidence but also give you great talking points during interviews. Plus, it shows you're genuinely interested in the field and ready to take ownership of your role.
We think you need these skills to ace Growth & Revenue Lead in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about the opportunity to lead growth at FrontDesk Master and how your experience aligns with our mission.
Tailor Your CV:Make sure your CV is tailored specifically for this role. Highlight your experience in hotel tech, PMS, and any relevant achievements in sales or customer success. We love seeing how you've made an impact in previous roles!
Be Authentic:Don’t be afraid to show your personality in your application. We’re a small team and value authenticity. Share your story and what drives you, especially if you have a background in hostels or hospitality tech.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FrontDesk Master
✨Know Your Product Inside Out
Before the interview, make sure you understand FrontDesk Master and its unique selling points. Familiarise yourself with the hostel segment and how the product can solve specific pain points for customers. This will help you demonstrate your knowledge and passion during the conversation.
✨Showcase Your Hands-On Experience
Since this role is all about ownership and being hands-on, prepare examples from your past where you've taken charge of growth initiatives or led a team. Be ready to discuss specific strategies you implemented and the results they achieved, especially in hospitality tech or similar environments.
✨Prepare for Real-World Scenarios
Expect to be asked about how you would handle various challenges in the role, such as managing a small sales team or improving customer retention. Think through potential scenarios and have a few strategies in mind that showcase your problem-solving skills and commercial acumen.
✨Emphasise Your Adaptability
This isn't a corporate role, so highlight your ability to thrive in a dynamic environment with limited resources. Share experiences where you've successfully navigated ambiguity or built something from scratch, demonstrating that you're ready to take on the challenges of a small company.
