At a Glance
- Tasks: Drive growth and revenue for a dynamic hostel management software company.
- Company: Join a small, innovative team at FrontDesk Master.
- Benefits: Competitive salary, performance bonuses, and potential stock options.
- Other info: Opportunity for career advancement in a hands-on, player-coach role.
- Why this job: Take ownership of growth and make a real impact in the hostel segment.
- Qualifications: Experience in hotel tech or PMS; strong sales and customer success skills.
The predicted salary is between 50000 - 70000 £ per year.
FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment. We are looking for a hands-on Commercial Lead to take ownership of growth. This is a small-CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine. This is not a corporate role. There is no large team, large budget, or heavy structure. You will own the commercial performance of FrontDesk Master, with both the upside and the downside that comes with it. For the right person, an ESOP / stock option package may be possible.
The mission
Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success. You will manage a small sales team across Europe and LATAM, oversee customer success and retention, run practical marketing activities, manage the commercial budget, sell directly when needed, and work closely with Product to make sure we understand what is needed to win and retain customers in the market.
What you will own
- Owning growth across sales, marketing, customer success, retention, and revenue performance
- Managing and coaching a small sales and customer success team in Europe and LATAM
- Owning pipeline generation, sales process, forecasting, and new revenue growth
- Overseeing customer success, onboarding quality, retention, churn reduction, and expansion opportunities
- Selling directly into important opportunities when needed
- Running marketing activities that generate qualified demand
- Managing the commercial budget and making sure spend turns into pipeline and revenue
- Improving CRM discipline, follow-up, demos, conversion, onboarding handoff, and customer communication
- Creating clear messaging for the hostel segment
- Working with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs
- Helping hire, train, and scale the commercial team as the company grows
This is a player-coach role. You will not only manage people — you will also sell, execute, test, improve, and build.
Who we are looking for
We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage. Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult. You may currently be a:
- Sales Manager in hospitality tech
- Growth Manager in B2B SaaS
- Commercial Manager
- Revenue Lead
- Regional Sales Manager
- Customer Success / Sales leader ready for broader ownership
- Strong Account Executive or Sales Team Lead ready to step into leadership
You are probably not a CRO yet. But you see yourself becoming a Director of Revenue, Head of Growth, VP Sales, or CRO in the future — and you are ready for your first real chance to prove it.
What we need from you
- Hungry for ownership
- Commercially sharp
- Hands-on and practical
- Comfortable managing a small international sales team
- Strong in customer success, retention, and customer relationships
- Able to sell directly
- Able to manage and run simple, effective marketing activities
- Comfortable managing a budget
- Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention
- Good at turning market feedback into product input
- Ready to work with limited resources and build from where we are today
You should not need a big brand, big budget, or big team to make progress.
What success looks like
Success means creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers. This is a role for someone who wants ownership, pressure, upside, and the chance to grow together with the company.
Why Join
This is a chance to step into real ownership. You will not be one of many people in a large department. You will be the person responsible for growth. Compensation will include a base salary and performance-based upside. For the right candidate, we are open to discussing an ESOP / stock option package.
Growth & Revenue Lead in Basingstoke employer: FrontDesk Master
At FrontDesk Master, we pride ourselves on being a dynamic and agile company where every team member has the opportunity to make a significant impact. Our collaborative work culture fosters innovation and personal growth, allowing you to take ownership of your role as Growth & Revenue Lead while working closely with a small, dedicated team across Europe and LATAM. With the potential for an ESOP package and a focus on meaningful contributions, this is an exciting chance to grow your career in a supportive environment that values your expertise in hotel tech and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Revenue Lead in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hostel and hotel tech space. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience in sales or customer success, prepare some real-life examples of how you’ve driven growth or improved retention. Be ready to share these stories during interviews to demonstrate your hands-on approach.
✨Tip Number 3
Research FrontDesk Master inside out! Understand their product, their customers, and the challenges they face in the hostel segment. This will not only help you in interviews but also show that you’re genuinely interested in helping them grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the FrontDesk Master team. Don’t miss out on this opportunity!
We think you need these skills to ace Growth & Revenue Lead in Basingstoke
Some tips for your application 🫡
Show Your Passion for Growth:When writing your application, let us see your enthusiasm for driving growth. Share specific examples of how you've successfully scaled a product or service in the past. We want to know what makes you tick and how you can bring that energy to FrontDesk Master!
Tailor Your Experience:Make sure to highlight your experience in hotel tech and PMS systems. We’re looking for someone who understands the ins and outs of the industry, so don’t hold back on showcasing relevant roles or projects. This is your chance to connect your background with our mission!
Be Authentic:We’re a small company, and we value authenticity. Don’t be afraid to let your personality shine through in your application. Share your story, your motivations, and why you’re excited about this opportunity. We want to get to know the real you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FrontDesk Master
✨Know Your Product Inside Out
Before the interview, make sure you understand FrontDesk Master and its position in the hostel market. Familiarise yourself with its features, benefits, and how it stands out from competitors. This will help you demonstrate your passion and knowledge during the conversation.
✨Showcase Your Hands-On Experience
Since this role is all about ownership and being hands-on, prepare examples from your past where you've taken charge of growth initiatives or led a team. Highlight specific results you've achieved, especially in sales or customer success, to show you can deliver in a small, dynamic environment.
✨Prepare for Practical Scenarios
Expect to discuss real-world scenarios during the interview. Think about how you would approach pipeline generation, customer retention, or running marketing activities. Be ready to share your thought process and strategies, as this will showcase your practical skills and readiness for the role.
✨Emphasise Your Adaptability
This isn't a corporate role, so it's crucial to convey your comfort with limited resources and a flexible approach. Share examples of how you've thrived in similar environments, demonstrating your ability to build and improve processes without a large team or budget.
