At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and live chat.
- Company: Join a leading international professional services organisation in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Flexible working hours and a dynamic team environment.
- Why this job: Be the friendly face of the company and create positive experiences for everyone.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Helpdesk Facilities & Reservations / Workplace Coordinator
London
Hybrid: Monday to Friday, 8:30am–4:30pm (2 days at home)
Helpdesk Facilities Reservations / Workplace Coordinator in London at a leading international professional services organisation who are seeking a polished and service-focused Workplace Coordinator to join their London team.
The role will involve supporting internal and external customers in a fast-paced virtual environment through telephone, email and live chat.
One day per week will typically be spent onsite, working alongside the local Workplace Experience team and supporting reception, visitors and meeting room operations.
The working pattern may vary depending on business requirements, so flexibility will be important.
Key Responsibilities
- Providing a warm, professional and high-touch service to internal and external customers
- Responding to enquiries through telephone, email and live chat
- Managing requests efficiently and directing enquiries to the appropriate department or resource
- Welcoming visitors and ensuring they receive a seamless arrival experience
- Supporting reception operations when working onsite
- Preparing conference and meeting rooms ahead of use
- Creating positive workplace experiences for employees, clients and guests
- Acting as a link between customers and Workplace Experience teams across different offices
- Collaborating with other departments to resolve requests smoothly
- Providing accurate information and updates throughout the customer journey
- Using initiative to assess situations and take appropriate action
- Taking ownership of team responsibilities and supporting colleagues during busy periods
- Building positive relationships with colleagues, visitors and internal customers
- Maintaining consistently high service standards across both virtual and onsite support
- Candidate Requirements
- Excellent written and verbal communication skills
- Strong customer service experience and a genuine desire to exceed expectations
- Confidence communicating by telephone, email and online chat
- The ability to remain calm and professional in a fast-paced environment
- Good judgement and the confidence to act without constant supervision
- A collaborative and flexible approach
- Strong attention to detail
- A high school diploma or equivalent qualification
- Previous Experience
- Corporate reception or front of house
- Workplace or office services
- Hospitality or guest services
- Inbound customer service or contact centre support
- Technology-based customer support
- Administration within a professional services environment
Fluency in English is required. Additional proficiency in German, French, Spanish or Italian would be advantageous but is not essential.
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Helpdesk Facilities in London employer: Front Services Group
At Front Services Group, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture in the heart of London. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. With a focus on data-driven decision-making, you will play a crucial role in enhancing workplace services while enjoying the unique advantages of working in a vibrant city known for its dynamic business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Facilities in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Front Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Front Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Facilities in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Front Services Group:Your cover letter is your chance to shine! Tell us why you want to work at Front Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Front Services Group!
How to prepare for a job interview at Front Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
