At a Glance
- Tasks: Be the go-to person for facilities queries and support a smooth office environment.
- Company: Dynamic financial services firm in London with a hybrid work model.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and customer service.
- Why this job: Join a vibrant team and make a real difference in workplace services.
- Qualifications: Experience in facilities, events, or helpdesk support with strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
- Helpdesk Coordinator
- HYBRID
- London
Helpdesk Coordinator - Facilities & Corporate Reservations for London Financial Services Firm - to support the smooth running of its London office.
This role will act as the central point of contact for facilities requests, building issues and workplace support queries.
The successful candidate will manage the facilities inbox, update the CAFM system, coordinate reactive and planned maintenance requests, and liaise with internal teams, contractors and external service providers.
This would suit someone with experience in reservations, events, workplace services, office support or a facilities helpdesk environment.
Strong communication, organisation and customer service skills are essential.
The helpdesk operates Monday to Friday during office hours, with some flexibility occasionally required to support holiday or absence cover.
Main Duties
- Act as the first point of contact for facilities queries, service requests and building-related issues.
- Log, track and update reactive maintenance jobs through to completion.
- Support planned preventative maintenance activity, including scheduling, updates and follow-up.
- Maintain accurate CAFM records, including job notes, documents, images, certificates and completion details.
- Keep internal users updated on request progress, delays or issues.
- Liaise with contractors, suppliers and service providers to support smooth facilities delivery.
- Reservations of meeting rooms using Condeco
- Using Service Now and other platforms.
- Assist with helpdesk administration, system updates, filing and data maintenance.
- Support the wider Facilities team with workplace services across the office.
- Prepare reports, statistics and ad hoc information when required.
- Record facilities requirements for internal meetings, events and office activity.
- Escalate urgent or unresolved issues to the appropriate manager.
- Provide a professional, helpful and customer-focused service at all times.
Skills and Experience
- Experience in either facilities, events, reservations, workplace services, helpdesk support or a similar corporate support role.
- Confident communicating with colleagues, contractors and suppliers.
- Good written and verbal communication skills.
- Strong organisational skills, with the ability to manage several tasks at once.
- Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
- Experience using a CAFM system would be an advantage.
- Practical, flexible and willing to support the wider team when needed.
- Able to stay calm and professional when dealing with urgent requests.
- Customer-focused, reliable and comfortable taking ownership of tasks through to completion.
- Please Google "Facilities Management Recruitment" for all our FM Vacancies
Helpdesk Coordinator in London employer: Front Services Group Careers
Join a leading financial services firm in London as a Facilities Manager, where you will thrive in a dynamic work culture that values analytical skills and data-driven decision-making. With a focus on employee growth, the company offers opportunities for professional development and the chance to make a significant impact on operational performance. Enjoy competitive compensation and the unique advantage of working in one of the world's financial capitals, surrounded by a team dedicated to excellence and innovation.
Contact Details:
Front Services Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Front Services Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Front Services Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Front Services Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Front Services Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Front Services Group Careers!
How to prepare for a job interview at Front Services Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
