At a Glance
- Tasks: Coordinate facilities requests and support the smooth running of our London office.
- Company: Dynamic financial services firm with a collaborative work environment.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a flexible work schedule.
- Why this job: Be the go-to person for facilities and make a real difference in our workplace.
- Qualifications: Experience in facilities, events, or helpdesk support with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Facilities Helpdesk Coordinator
HYBRID
London
£38,000 to £39,000 dep exp
Facilities Helpdesk Coordinator & Reservations for London Financial Services Firm - to support the smooth running of its London office.
This role will act as the central point of contact for facilities requests, building issues and workplace support queries.
The successful candidate will manage the facilities inbox, update the CAFM system, coordinate reactive and planned maintenance requests, and liaise with internal teams, contractors and external service providers.
This would suit someone with experience in reservations, events, workplace services, office support or a facilities helpdesk environment.
Strong communication, organisation and customer service skills are essential.
The helpdesk operates Monday to Friday during office hours, with some flexibility occasionally required to support holiday or absence cover.
Main Duties
Act as the first point of contact for facilities queries, service requests and building-related issues.
Log, track and update reactive maintenance jobs through to completion.
Support planned preventative maintenance activity, including scheduling, updates and follow-up.
Maintain accurate CAFM records, including job notes, documents, images, certificates and completion details.
Keep internal users updated on request progress, delays or issues.
Liaise with contractors, suppliers and service providers to support smooth facilities delivery.
Reservations of meeting rooms using Condeco
Using Service Now and other platforms.
Assist with helpdesk administration, system updates, filing and data maintenance.
Support the wider Facilities team with workplace services across the office.
Prepare reports, statistics and ad hoc information when required.
Record facilities requirements for internal meetings, events and office activity.
Escalate urgent or unresolved issues to the appropriate manager.
Provide a professional, helpful and customer-focused service at all times.
Skills and Experience
Experience in either facilities, events, reservations, workplace services, helpdesk support or a similar corpo...
Facilities Coordinator employer: Front Services Group Careers
Join a leading financial services firm in London as a Facilities Manager, where you will thrive in a dynamic work culture that values analytical skills and data-driven decision-making. With a focus on employee growth, the company offers opportunities for professional development and the chance to make a significant impact on operational performance. Enjoy competitive compensation and the unique advantage of working in one of the world's financial capitals, surrounded by a team dedicated to excellence and innovation.
Contact Details:
Front Services Group Careers Recruitment Team
