At a Glance
- Tasks: Manage claims and support clients through sensitive processes in a regulated environment.
- Company: Established financial services organisation with a supportive team culture.
- Benefits: Hybrid working after probation, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on client satisfaction and personal development.
- Why this job: Make a real difference in clients' lives while developing your career in financial services.
- Qualifications: GCSEs in Maths and English, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 42000 £ per year.
I'm currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team. This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.
You will take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation.
The Role
- Manage a caseload of protection based claims (Life, IP and CI)
- Handle inbound and outbound calls, confidently guiding clients through the claims process
- Make accurate and fair claims decisions within agreed authority limits
- Maintain detailed and accurate records across internal systems
- Meet quality, accuracy and volume targets
- Communicate clearly with clients, representatives, IFAs and claims partners
- Identify and log risks appropriately
What We're Looking For
- GCSEs (including Maths & English)
- Strong communication and numeracy skills
- Ability to prioritise, multi-task and manage deadlines
- High level of accuracy and attention to detail
- Comfortable managing your own workload
- A proactive and team-oriented mindset
The Right Person
- Client focused and empathetic
- Takes ownership and responsibility
- Professional and confident communicator
- Keen to develop within financial services
If you're interested in finding out more, feel free to get in touch for a confidential conversation.
Claims Assessor in Stockport employer: Front Row Recruitment
At Front Row Recruitment, we pride ourselves on fostering a collaborative and dynamic work culture that empowers our employees to thrive. As a Credit Analyst, you will benefit from continuous professional development opportunities while working alongside experienced investment professionals in a supportive environment. Our commitment to excellence and innovation in the financial services sector makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the financial services or insurance sectors. Use LinkedIn to connect with current employees at the company you're eyeing, and don't hesitate to ask for an informational chat. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by practising common claims assessor scenarios. Think about how you’d handle sensitive client situations and be ready to showcase your customer service skills. We want you to shine, so role-play with a friend if you can!
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've managed cases accurately in the past. We love candidates who can demonstrate their ability to maintain high standards while managing their workload.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Let’s get you on board!
We think you need these skills to ace Claims Assessor in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant claims handling or customer service experience to show us you’re the right fit for the Claims Assessor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Be genuine and let your personality shine through, as we love to see enthusiasm!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-structured and free of errors. This will demonstrate your attention to detail and professionalism, which are crucial for managing sensitive claims.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Front Row Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes, especially in life insurance, income protection, and critical illness. Familiarise yourself with common scenarios and how to handle them, as this will show your potential employer that you're ready to take ownership of a caseload.
✨Showcase Your Communication Skills
Since the role involves guiding clients through sensitive situations, practice articulating your thoughts clearly and empathetically. Consider role-playing with a friend to simulate client interactions, which can help you feel more confident during the actual interview.
✨Demonstrate Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a claim or ensuring accurate record-keeping, these anecdotes will highlight your suitability for maintaining high standards in a regulated environment.
✨Be Ready to Discuss Your Workload Management
Think about how you've successfully managed multiple tasks or deadlines in previous roles. Be prepared to share specific strategies you use to prioritise and stay organised, as this will reassure the interviewer that you can handle your own portfolio effectively.
