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For Companies At a Glance
- Tasks: Manage relationships with blue-chip clients and ensure top-notch service delivery.
- Company: Join a leading consultancy in the Occupational Pensions sector, known for its excellence.
- Benefits: Enjoy flexible working, a generous salary, bonuses, and the chance to manage your own client portfolio.
- Why this job: This role offers growth in your pensions career while making a real impact on client satisfaction.
- Qualifications: Proven experience in the Pensions industry, especially in Defined Benefit and relationship management.
- Other info: Ideal for those seeking a challenge in client management or Pensions Administration.
The predicted salary is between 43200 - 72000 £ per year.
Due to an internal promotion, my client, a leading consultancy in the Occupational Pensions sector, currently seeks an experienced Client Manager to join their growing team. The role will involve managing relationships with a portfolio of blue-chip clients and ensuring that service levels and administration standards meet agreed expectations.
Duties will include:
- Responsibility for servicing a portfolio of key clients
- Managing key client relationships and identifying areas where revenue could be increased through additional services
- Driving client retention through satisfaction and service delivery
- Acting as a main point of contact for client issues and identifying areas for process and administrative improvement
- Managing costs whilst ensuring client fees remain competitive against competing consultancies
- Profit and loss recording for each scheme in your portfolio
Applicants must possess a proven background in the Pensions industry with particular focus on Defined Benefit and relationship management. You will possess outstanding communication skills with an in-depth understanding of the challenges facing pensions schemes and trustees. You will possess a positive, solution-focused approach with strong commercial acumen and problem-solving skills.
This is a great opportunity to take the next step in your pensions career offering a generous remuneration package, flexible working, bonus, and an opportunity to successfully run your own portfolio of pension clients. The role may also suit a Pensions Administration Manager who is looking for their next challenge and who is interested in relationship management.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Pension Funds and Financial Services
Pension Client Director employer: Front Row Recruitment
Contact Detail:
Front Row Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Client Director
✨Tip Number 1
Network within the pensions industry by attending relevant conferences and seminars. This will not only help you meet potential colleagues but also give you insights into the latest trends and challenges in the sector, which can be beneficial during interviews.
✨Tip Number 2
Research the company thoroughly to understand their client base and service offerings. Being able to discuss how your experience aligns with their needs will demonstrate your genuine interest and make you stand out as a candidate.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your relationship management skills and your ability to drive client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on regulatory changes and market developments in the pensions sector. Showing that you are proactive about your professional development can impress interviewers and highlight your commitment to the industry.
We think you need these skills to ace Pension Client Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the pensions industry, particularly with Defined Benefit schemes. Emphasise your relationship management skills and any relevant achievements that demonstrate your ability to manage client portfolios effectively.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Pension Client Director role. Mention specific examples of how you've driven client satisfaction and retention in previous positions, showcasing your problem-solving skills and commercial acumen.
Highlight Relevant Skills: Clearly outline your communication skills and understanding of the challenges facing pension schemes. Use bullet points to make these skills stand out, ensuring they are easy for the hiring team to identify.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Front Row Recruitment
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the pensions industry, particularly in 'Defined Benefit' schemes. Be prepared to discuss current trends and challenges that pension schemes and trustees face, as this will show your expertise and relevance to the role.
✨Highlight Relationship Management Skills
Since the role involves managing key client relationships, be ready to share examples of how you've successfully built and maintained client relationships in the past. Discuss specific strategies you used to enhance client satisfaction and retention.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle client issues or improve processes. Prepare some real-life examples where you identified problems and implemented effective solutions, showcasing your commercial acumen and proactive approach.
✨Discuss Revenue Growth Strategies
Think about ways you could identify opportunities for additional services that could increase revenue for the consultancy. Be ready to discuss your ideas on how to drive client retention and service delivery, as this is a key aspect of the role.
