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- Tasks: Deliver exceptional customer service via phone and written communication.
- Company: Join a dynamic team in a customer-focused organisation.
- Benefits: Supportive environment with growth opportunities and a chance to make an impact.
- Why this job: Be part of a fast-paced team and enhance your communication skills.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Previous customer service experience is preferred but not mandatory.
Are you passionate about delivering exceptional service and clear communication? My client is looking for a Customer Service Representative to join their fast-paced team and provide high-quality support via phone and written channels.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
What You’ll Do:
* Respond to customer calls promptly and professionally, following set procedures to meet customer needs.
* Handle written communications (letters, emails, phone follow-ups) clearly and accurately, aligned with our brand style.
* Meet productivity and quality targets on a consistent basis.
* Support ongoing improvements in service and internal processes.
* Take on additional tasks as required to support team operations.
* Adhere to all FCA and PRA conduct rules and standards, including those under Consumer Duty.
* View FCA Conduct Rules
* View PRA Conduct Standards
* Report any matters that are reasonably expected to be brought to the attention of the regulator(s).
What We’re Looking For:
* Strong verbal and written communication skills
* A customer-first mindset with a keen eye for detail
* Ability to manage multiple tasks in a structured and timely manner
* Previous experience in a customer service or contact centre role
* Familiarity with regulatory environments (FCA/PRA) is desirable but not essential
What\’s on offer?
* Supportive team environment
* Opportunities for growth and development
* A chance to make a real impact in a customer-focused organisation
Customer Service Advisor employer: Front Row Recruitment
Contact Detail:
Front Row Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your customer-first mindset and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Advisor position!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about clear communication, make sure your written application reflects that. Use simple, straightforward language and keep it professional yet friendly. Remember, we want to see how you can convey information effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your customer service experience and skills. Mention specific examples that align with what we’re looking for in a Customer Service Advisor.
Be Detail-Oriented: Attention to detail is key in our line of work. Double-check your application for any typos or errors before hitting send. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Front Row Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your strong communication skills and customer-first mindset.
✨Familiarise Yourself with FCA and PRA Standards
Even if you’re not an expert, having a basic understanding of FCA and PRA conduct rules can set you apart. Research these regulations and be prepared to discuss how they relate to customer service. This shows your commitment to compliance and professionalism.
✨Practice Clear and Concise Communication
Since the role involves written and verbal communication, practice articulating your thoughts clearly. You might even want to do mock interviews with a friend or family member. Focus on being direct and maintaining a friendly tone, just like you would with a customer.
✨Show Enthusiasm for Teamwork
The job is in a fast-paced team environment, so express your enthusiasm for collaboration. Share examples of how you've supported team operations in the past and how you can contribute to ongoing improvements in service. A positive attitude goes a long way!
