Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assess and manage Income Protection and Critical Illness claims while ensuring excellent communication.
- Company: Join a respected Financial Services organisation with decades of success and a friendly culture.
- Benefits: Enjoy hybrid working options, a generous salary, and opportunities for professional development.
- Why this job: Make a real impact by supporting clients and improving processes in a rewarding environment.
- Qualifications: Experience in Income Protection or Critical Illness claims is essential, along with strong medical knowledge.
- Other info: Be part of a growing team that values collaboration and continuous improvement.
My client is a highly respected Financial Services organisation with an enviable reputation spanning many decades. Due to growth in their protection area, they require an experienced Claims Assessor with a background in Income Protection, Critical Illness or medical claims. Duties will include:
- Handling claims enquiries from a range of both direct clients and brokers.
- Effectively assess and manage your caseload of IP and CI claims whilst working within authority limits and in accordance with policy conditions.
- Maintain consistent communication with partners and claimants ensuring they are aware of claims progress at all times.
- Ensure service standards are met through providing an efficient and effective service.
- Support less experienced colleagues and identify areas for development and training.
- Accurately record all claims data and interactions.
- Identify areas for process and procedural improvement as well as any potential compliance breaches / fraudulent cases.
Applicants must possess a proven background in Income Protection, Critical Illness or medical claims. You will possess strong medical knowledge regarding conditions and factors affecting such claims along with excellent communication skills and the ability to handle complex / sensitive cases. This is a great opportunity to join an established, successful and friendly organisation offering a great environment, hybrid working and a generous remuneration package.
Claims Assessor - Income Protection / Critical Illness employer: Front Row Recruitment
Contact Detail:
Front Row Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor - Income Protection / Critical Illness
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in Income Protection and Critical Illness claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work in claims assessment. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your previous experience that highlight your ability to handle complex claims. This will showcase your expertise and problem-solving skills during the interview process.
✨Tip Number 4
Demonstrate your communication skills by practicing how you would explain complex medical conditions and claims processes to clients or brokers. Clear communication is key in this role, so being able to articulate your thoughts effectively will set you apart.
We think you need these skills to ace Claims Assessor - Income Protection / Critical Illness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Income Protection, Critical Illness, or medical claims. Use specific examples that demonstrate your ability to handle complex cases and your strong medical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, particularly your experience in assessing claims and managing caseloads.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application of how you've effectively communicated with clients and colleagues in previous positions.
Highlight Process Improvement Experience: If you have experience identifying areas for process improvement or compliance issues, make sure to include this in your application. It shows your proactive approach and ability to enhance service standards.
How to prepare for a job interview at Front Row Recruitment
✨Showcase Your Medical Knowledge
Since the role requires strong medical knowledge related to Income Protection and Critical Illness claims, be prepared to discuss specific conditions and factors that affect these claims. Brush up on relevant terminology and recent developments in the field to demonstrate your expertise.
✨Demonstrate Communication Skills
Effective communication is key in this role, especially when dealing with clients and brokers. Prepare examples of how you've successfully managed sensitive conversations or complex cases in the past. This will show your ability to maintain clear and consistent communication.
✨Highlight Your Problem-Solving Abilities
The job involves identifying areas for process improvement and handling potential compliance breaches. Think of instances where you've successfully resolved issues or improved processes in previous roles. Be ready to share these examples during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle claims enquiries and manage a caseload. Practice responding to hypothetical situations related to claims assessment, ensuring you convey your thought process and decision-making skills clearly.
