At a Glance
- Tasks: Manage hotel communications and provide outstanding guest service in a luxury environment.
- Company: Family-owned luxury hotel with a warm, authentic approach to hospitality.
- Benefits: Free hotel breaks, wellness perks, and extensive training opportunities from day one.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Join a supportive team and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city. With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day.
As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued and our teams feel supported, trusted and proud of the experience they create together.
The Role
As a part of the Front of House team, you are at the heart of the operation to ensure that every step in the guest journey is well managed, and we exceed guest expectations. This position is responsible for proactive management of all hotel communications, administrative duties and provision of outstanding guest service.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for both Guests and management.
- Ensure all wake up calls take place at the correct time.
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
- Demonstrate a high level of customer service at all times.
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
Our Benefits
Here are just some of the benefits you can enjoy when you join us:
- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Annual social and celebration events.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.
Switchboard Operator - Part Time employer: Front Office
The Athenaeum is an exceptional employer that prides itself on fostering a supportive and inclusive work environment, where individuality is celebrated and personal growth is encouraged. Located in the heart of London, employees enjoy unique benefits such as free hotel stays, wellness initiatives, and extensive training opportunities, all while being part of a dedicated team that delivers genuine care and luxury service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator - Part Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Front Office and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Switchboard Operator - Part Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Front Office that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Front Office.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Front Office get a sense of who you are beyond your experience!
How to prepare for a job interview at Front Office
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Front Office and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
