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- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted hotel rates, 50% off food, and access to wellness support.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the friendly face that creates magical experiences for guests every day.
- Qualifications: A welcoming personality, strong communication skills, and a team spirit.
The predicted salary is between 26500 - 27500 £ per year.
8 hours per week over 7 days. You may have the option to take on more hours through the week at peak times and when other members of the team are on holiday.
£12.80 per hour. Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm, including an unpaid break of 30 minutes.
OUR HOTEL: Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena. The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.
OUR BENEFITS: You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL: What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Serving simple meals and drinks.
- Identifying potential sales leads.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Service Assistant in Sheffield employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Sheffield
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings at Hilton or can give you the inside scoop on what it’s like to work there.
✨Tip Number 2
Be ready for that interview! Research Hilton’s values and think about how your personality fits into their culture. Prepare some examples of how you've gone the extra mile for guests in the past.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for hospitality shine through. A genuine love for making guests feel welcome can set you apart from the crowd.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your excitement can keep you fresh in their minds. It shows you're keen and proactive!
We think you need these skills to ace Guest Service Assistant in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight your communication skills and any experience you have in hospitality or customer service. We love seeing how you can make our guests' stays unforgettable!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Office
✨Know the Company
Before your interview, take some time to research Hilton and its values. Understand what makes their guest experience unique and how you can contribute to making each stay magical. This will show your genuine interest in the role and help you connect with the interviewer.
✨Show Off Your People Skills
As a Guest Service Assistant, you'll be the friendly face welcoming guests. During the interview, share examples of how you've successfully interacted with customers in the past. Highlight your communication skills and any experiences where you went the extra mile to make someone's day better.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet or resolve issues quickly. The interviewer will want to see that you can handle challenges with a positive attitude, so come armed with specific examples that showcase your problem-solving skills.
✨Emphasise Team Spirit
Hilton values teamwork, so be ready to talk about your experiences working in a team environment. Share how you've collaborated with others to achieve common goals and how you can jump in wherever needed to keep things running smoothly. This will demonstrate your adaptability and commitment to the team's success.