At a Glance
- Tasks: Create unforgettable guest experiences and provide local recommendations.
- Company: Exciting new hotel opening in the heart of the New Forest.
- Benefits: Competitive salary, career progression, staff discounts, and training opportunities.
- Other info: Be part of a laid-back luxury environment with a focus on exceptional service.
- Why this job: Join a brand-new team and shape the guest experience from day one.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
About THE NICI Lymington
Be part of something exciting. THE NICI is expanding, bringing its signature blend of laid‑back luxury and contemporary style to the heart of the New Forest with the opening of THE NICI Lymington. Following the success of our Bournemouth hotel, this new destination will offer a fresh, design‑led hospitality experience—combining boutique elegance with a relaxed coastal feel. With beautifully curated spaces, exceptional dining, and a focus on guest experience, THE NICI Lymington is set to become one of the region’s most sought‑after stays.
The Role
We are looking for a personable, knowledgeable, and service‑driven Concierge to join our Front of House team for this exciting new opening. You will play a key role in creating memorable guest experiences—acting as the go‑to expert for local recommendations, reservations, and personalised service.
Key Responsibilities
- Deliver a warm, professional welcome to all guests
- Provide expert knowledge of the local area, including restaurants, attractions, and activities
- Arrange bookings such as dining, transport, and excursions
- Anticipate guest needs and exceed expectations at every opportunity
- Handle guest requests efficiently and with attention to detail
- Work closely with Reception and wider hotel teams to ensure seamless service
About You
- Previous experience in a Concierge or guest‑facing hospitality role preferred
- Passionate about delivering exceptional customer service
- Strong communication and organisational skills
- Friendly, approachable, and proactive
- Good local knowledge (or willingness to learn quickly)
- Ability to remain calm and professional in a fast‑paced environment
What We Offer
- Competitive salary
- Opportunities for career progression within a growing brand
- Staff discounts across THE NICI properties
- Training and development opportunities
- The chance to be part of a brand‑new hotel opening team
Compensation: To be discussed
Join Us
This is a unique opportunity to be part of a new chapter for THE NICI and help shape the guest experience from day one. If you’re passionate about hospitality and love creating unforgettable stays, we’d love to hear from you. Apply now and be part of THE NICI Lymington opening team.
Receptionist employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on THE NICI and its values. This will help you connect with the team and show that you're genuinely interested in being part of their exciting new venture.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll need to be friendly and approachable. Role-play common guest scenarios with a friend to boost your confidence and ensure you're ready to deliver that warm welcome.
✨Tip Number 3
Show off your local knowledge! Brush up on the best restaurants, attractions, and activities in the New Forest area. Being able to recommend great spots will set you apart from other candidates and impress the hiring team.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining the team at THE NICI Lymington right from the start.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in concierge or guest-facing roles. We’re looking for those who can deliver exceptional service, so share specific examples that showcase your skills!
Be Detail-Oriented:Attention to detail is key in our line of work. When crafting your application, double-check for any typos or errors. A polished application shows us you care about the little things—just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at THE NICI Lymington!
How to prepare for a job interview at Front Office
✨Know Your Local Area
Brush up on your knowledge of the local attractions, restaurants, and activities in Lymington. Being able to provide insightful recommendations will show your passion for the role and your commitment to delivering exceptional guest experiences.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for guests, practice delivering a warm and professional welcome. Role-play with a friend or family member to refine your greeting and ensure it feels genuine and inviting.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for a guest. Highlighting specific instances will demonstrate your proactive approach and ability to anticipate guest needs, which is crucial for this role.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle multiple requests at once. During the interview, share how you managed those situations while maintaining professionalism. This will reassure them that you can thrive in a fast-paced environment.
