Reception Team Membe

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world. With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.

As part of Sir Richard Sutton Ltd, a family‑owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

We are seeking a friendly, professional, and customer‑focused individual to join our team as a Reception Team Member. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience. Joining the team, you will provide a warm welcome to all guests. Previous experience in a hotel reception, preferably in a luxury four or five‑star market, would be a distinct advantage. Familiarity with a hotel PMS is also beneficial. Strong communication skills, the ability to work under pressure and immaculate personal presentation, as well as a professional and warm personality are essential.

Benefits:

• Free and discounted hotel breaks – free break of one/two days in any Sutton Hotel Collection hotel in a 12‑month period; you, your family and friends entitled to discounted stays across all our hotels and dining in our restaurants.
• Heka benefits platform – access to Heka from day one, pre‑loaded with £150 to use against wellness products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&C’s apply).
• Enhanced maternity and paternity leave – 26 weeks at 90% for expectant mothers, four weeks at 90% for fathers.
• Loyalty awards, annual social and celebration events.
• Learning and development – extensive training opportunities available to facilitate personal development.
• Wisdom wellbeing – confidential service offering counselling, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised learning courses – encouragement and contribution to courses you wish to explore.
• Basic benefits: free nutritious meals on duty, complimentary on‑site parking (where available), bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, celebrating human relationships and kinship. We enable our people to make the place.