At a Glance
- Tasks: Welcome guests and ensure their stay is exceptional at our luxury hotel.
- Company: Join the Sutton Hotel Collection, a family-owned group with a warm culture.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Experience in luxury hotels is a plus, but a positive attitude is key!
- Why this job: Be part of a team that values kindness and community while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 21000 - 29000 £ per year.
The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and our exciting new Restaurant and Bar - Emberwood. Exceptional hospitality is to be expected at the Francis Hotel, after all. Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay where they can relive our history and create memorable moments of their very own. We are now on our journey to becoming the local employer of choice, through living our values: Care, Discreet, and Community. The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family.
We recognise how much our people invest in us; in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our BenefitsHere are some of the benefits you will receive when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching, and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support, and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- Basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations, and a cycle to work scheme.
Working as a member of the team, you will provide a wonderfully warm welcome and fond farewell to all of our hotel guests, and you will also assist with any needs of our guests during their stay. Whilst not essential, previous experience of working in a hotel reception, preferably in the luxury four or five-star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. You will be a natural problem solver and can face problems head-on. You must have strong communication skills, an ability to work under pressure, and immaculate personal presentation, as well as a professional and warm personality to aid in providing our guests with exceptional service.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical, and diverse group of people; we celebrate human relationships and kinship. We enable our people to make the place.
SkillsFluent in English, Customer Service.
By applying, you confirm you have these skills.
Night Team Member employer: Front Office
The Francis Hotel Bath is an exceptional employer, offering a warm and inclusive work culture where every team member is valued as part of the family. With generous benefits such as free hotel breaks, enhanced parental leave, and extensive learning opportunities, we are committed to fostering personal and professional growth while ensuring our staff enjoy a fulfilling and rewarding career in the heart of Bath.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out the Sutton Hotel Collection's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your hospitality skills! Since the role is all about providing exceptional guest service, consider role-playing common scenarios with a friend. This will help you feel more confident and ready to impress us during the interview.
✨Tip Number 3
Dress to impress! Make sure your personal presentation is immaculate. We want to see that you take pride in your appearance, as it reflects the high standards we uphold at the Francis Hotel Bath.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our family at the Sutton Hotel Collection.
We think you need these skills to ace Night Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and what makes you passionate about hospitality.
Tailor Your Application:Make sure to tailor your application to the Night Team Member role. Highlight any relevant experience, especially in customer service or hotel settings, and connect it back to our values of Care, Discreet, and Community.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Francis Hotel Bath.
How to prepare for a job interview at Front Office
✨Know the Company Inside Out
Before your interview, take some time to research the Francis Hotel Bath and the Sutton Hotel Collection. Understand their values, such as Care, Discreet, and Community, and think about how you can embody these in your role as a Night Team Member.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you solved problems or went above and beyond for guests, as this will demonstrate your ability to create memorable moments for hotel guests.
✨Dress to Impress
Since immaculate personal presentation is key for this role, make sure you dress smartly for the interview. A polished appearance not only shows professionalism but also reflects your understanding of the hospitality industry’s standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or the benefits offered. This shows your genuine interest in the position and helps you assess if the company aligns with your values and career goals.
