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For Companies At a Glance
- Tasks: Welcome guests and manage check-ins, check-outs, and reservations with a smile.
- Company: Join THE NICI Newquay, a vibrant beach club hotel redefining coastal stays.
- Benefits: Enjoy competitive pay, career growth, discounts, and meals while on duty.
- Other info: Join a fun, inclusive team and shape your career in hospitality.
- Why this job: Be part of an exciting new hotel opening in a stunning seaside location.
- Qualifications: Previous reception or customer service experience and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Think… Beach Club meets Spa Resort. THE NICI Newquay is preparing to make waves on the Cornish coast with an exciting new hotel opening following a significant refurbishment and we’re looking for exceptional talent to help lead this next chapter. Building on the success of THE NICI brand, already recognised as one of the UK’s most exciting hotel concepts, THE NICI Newquay will bring a fresh, elevated hospitality experience to one of the country’s most iconic seaside destinations. This investment will transform the property into a lifestyle-led beach club hotel, combining luxury accommodation, vibrant food & beverage, wellness, and inspiring event spaces. Set in an enviable position overlooking the ocean, THE NICI Newquay will redefine coastal stays in Cornwall, appealing to leisure, corporate, and social markets alike. Be part of a fun, welcoming, and inclusive team where you can thrive, shape a new opening, and build your career in a vibrant and ambitious environment.
About the Role
The Receptionist is the first point of contact for guests, delivering a polished, professional, and welcoming service that embodies the luxury ethos of The Nici.
Key Responsibilities
- Greet and assist guests upon arrival.
- Manage check‑ins, check‑outs, and reservations efficiently.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest queries and complaints with professionalism.
- Maintain a tidy and organized reception area.
Candidate Profile
- Previous experience in hotel reception or customer service.
- Excellent communication and interpersonal skills.
- Professional, approachable, and guest‑focused.
At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
Receptionist in Newquay employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Newquay
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on THE NICI Newquay. Familiarise yourself with their services, ethos, and what makes them stand out. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family, like handling guest queries or complaints. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the luxury ethos of THE NICI while still being comfortable. You want to look professional but also approachable.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we value at THE NICI. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Receptionist in Newquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your CV and cover letter. Remember, we’re all about creating a fun and welcoming environment at THE NICI.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in hotel reception or customer service. We’re looking for candidates who can deliver that polished, professional service, so showcase any past roles where you’ve done just that!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points for your skills and experiences, and make sure to proofread for any typos – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at THE NICI!
How to prepare for a job interview at Front Office
✨Know the Brand
Before your interview, take some time to research THE NICI and its unique offerings. Understand their ethos of luxury and hospitality, and think about how you can embody that in your role as a receptionist. This will show your genuine interest and help you connect with the interviewers.
✨Practice Your Greeting
As the first point of contact for guests, your greeting sets the tone for their experience. Practice a warm and professional introduction that reflects the welcoming atmosphere of THE NICI. Consider role-playing with a friend to refine your approach and ensure you come across as approachable and confident.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling complaints or managing busy check-in times. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure. This will help you articulate your responses clearly during the interview.
✨Show Enthusiasm for Teamwork
THE NICI values a fun and inclusive team environment, so be sure to express your enthusiasm for working collaboratively. Share examples of how you've contributed to a positive team dynamic in previous roles, and highlight your willingness to support your colleagues in delivering exceptional guest experiences.