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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: THE NICI Newquay, a vibrant beach club hotel redefining coastal stays.
- Benefits: Competitive salary, career progression, training, and discounts on stays and meals.
- Other info: Great opportunities for internal promotions and personal development.
- Why this job: Join a fun, inclusive team and shape an exciting new hotel experience.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
Think... Beach Club meets Spa Resort. THE NICI Newquay is preparing to make waves on the Cornish coast with an exciting new hotel opening following a significant refurbishment and we’re looking for exceptional talent to help lead this next chapter. Building on the success of THE NICI brand, already recognised as one of the UK’s most exciting hotel concepts, THE NICI Newquay will bring a fresh, elevated hospitality experience to one of the country’s most iconic seaside destinations. This investment will transform the property into a lifestyle‑led beach club hotel, combining luxury accommodation, vibrant food & beverage, wellness, and inspiring event spaces. Set in an enviable position overlooking the ocean, THE NICI Newquay will redefine coastal stays in Cornwall, appealing to leisure, corporate, and social markets alike. Be part of a fun, welcoming, and inclusive team where you can thrive, shape a new opening, and build your career in a vibrant and ambitious environment.
Role
As Night Manager, you will be the most senior representative on duty overnight, responsible for managing the hotel’s operations, supporting the night team, and ensuring a seamless guest experience at all times. You will combine operational oversight with hands‑on guest service, ensuring every aspect of the hotel continues to run efficiently and professionally throughout the night.
Key Responsibilities
- Oversee all hotel operations during night shifts, ensuring service standards are consistently maintained.
- Act as the main point of contact for guests, handling queries, requests, and any issues with professionalism and discretion.
- Ensure the safety and security of guests, staff, and the property through regular checks and adherence to procedures.
- Supervise and support the night team, including reception and night porters.
- Complete night audit procedures, reporting, and administrative tasks accurately and efficiently.
- Monitor and respond to any incidents or emergencies, following appropriate protocols.
- Maintain the presentation and cleanliness of public areas.
- Liaise with department heads regarding any operational matters arising overnight.
What’s in it for you
- Excellent progression opportunities
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on‑the‑job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food & Beverage discounts
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
Compensation: To be discussed.
Night Porter in Newquay employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Newquay
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at THE NICI.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories about your experiences and how you can contribute to creating a vibrant atmosphere at THE NICI Newquay.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait for the perfect moment. Apply as soon as you can and follow up with a friendly email to express your enthusiasm for the position.
✨Tip Number 4
Prepare for the unexpected! As a Night Manager, you’ll need to handle various situations. Think about potential scenarios you might face during a night shift and how you would tackle them. This will show your readiness for the role!
We think you need these skills to ace Night Porter in Newquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your CV: Make sure to tailor your CV to the Night Porter role. Highlight relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for THE NICI Newquay.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research THE NICI Newquay thoroughly. Familiarise yourself with its unique offerings, such as the beach club concept and wellness facilities. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Guest Service Skills
As a Night Porter, guest service is key. Prepare examples from your past experiences where you handled guest queries or resolved issues effectively. Highlight your ability to remain calm under pressure and your commitment to ensuring a seamless guest experience.
✨Emphasise Teamwork and Leadership
You'll be supervising the night team, so it's important to demonstrate your leadership skills. Share instances where you've successfully led a team or supported colleagues in a busy environment. This will illustrate your capability to manage operations smoothly during the night shifts.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, like emergencies or guest complaints. Think through potential scenarios and your responses ahead of time. This preparation will help you convey your problem-solving skills and adherence to safety protocols.