At a Glance
- Tasks: Join our team to create amazing guest experiences across reception, bar, and kitchen.
- Company: Hampton by Hilton Newcastle, a vibrant hotel with a welcoming atmosphere.
- Benefits: Earn £13.00 per hour, enjoy paid breaks, and access global travel discounts.
- Other info: Flexible shifts, training opportunities, and perks for your wellbeing await!
- Why this job: Be part of a fun team where your personality shines and every day is different.
- Qualifications: Experience in hospitality and a passion for great service are essential.
The predicted salary is between 26000 - 27000 £ per year.
Hampton by Hilton Newcastle is recruiting a part time Hotel Reception / Guest Service Assistant. The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant.
Hours: 24 hours per week (mix of 8hr and 12hr shifts)
Shifts: 2 or 3 shifts per week (plus overtime opportunities)
Salary: £13.00 per hour
We want a confident communicator who brings personality and shine to our team.
Main Roles & Responsibilities:
- Working across all departments of the hotel including reception, bar & kitchen.
- Checking guests in/out.
- Managing bills & payments.
- Helping guests & creating positive experiences.
- Prepare and serve food from a limited simple menu.
- Serving alcohol, soft drinks, hot drinks & snacks.
- Follow all food safety, licensing and health and safety policies to work safely.
You will have 'Hamptonality', great energy and a can-do attitude. You are a great team player, and you love chatting with guests. You are a skilled multitasker who can balance hard work with great service. You are a clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
Perks:
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, discounted stays across Hilton hotels worldwide.
- Hilton University platform and FLOW for all training requirements.
- WeCare app – to support your mental, physical, social and financial wellbeing.
- BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – free eye tests and help towards prescription glasses.
If this sounds like the job for you, apply today!
Guest Service Assistant in Newcastle upon Tyne employer: Front Office
Hampton by Hilton Newcastle is an exceptional employer that values its team members and fosters a vibrant work culture. With a focus on employee wellbeing, we offer competitive pay, paid breaks, and extensive training opportunities through the Hilton University platform. Join us for a rewarding career in hospitality where you can grow, connect with guests, and enjoy unique perks like discounted stays at Hilton hotels worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hampton by Hilton Newcastle. Familiarise yourself with their services and values. This will help you show off your enthusiasm and understanding of what they’re all about.
✨Tip Number 2
Practice your communication skills! Since they’re looking for confident communicators, try role-playing common guest interactions with a friend. This will help you feel more at ease when chatting with guests and showcasing your personality.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experience where you juggled multiple tasks successfully. Whether it’s managing check-ins while serving drinks, let them know you can handle the hustle and bustle of a busy hotel environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you’re keen and makes it easier for us to connect with you. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Guest Service Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who brings energy and enthusiasm to our team.
Tailor Your Experience:Make sure to highlight any relevant experience in hospitality, especially if you've worked in hotels, bars, or restaurants. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Front Office
✨Know Your Stuff
Before the interview, brush up on your knowledge of the hospitality industry. Familiarise yourself with common hotel operations, especially those related to reception and guest services. This will show that you’re genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Personality
As a Guest Service Assistant, personality is key! Be prepared to share examples of how you've created positive experiences for guests in the past. Whether it’s a funny story or a time you went above and beyond, let your enthusiasm shine through!
✨Practice Your Communication Skills
Since clear communication is crucial in this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend. Focus on how you can convey information effectively, especially when discussing guest needs or handling payments.
✨Demonstrate Team Spirit
Being a great team player is essential in hospitality. Think of examples where you’ve worked well with others, whether in a previous job or during group projects. Highlighting your ability to collaborate will show that you’re a perfect fit for their team-oriented environment.
