At a Glance
- Tasks: Be the friendly face of our luxury hotel, managing guest communications and providing outstanding service.
- Company: Join a family-owned luxury hotel with a warm, authentic approach to hospitality.
- Benefits: Enjoy free hotel breaks, wellness perks, and extensive training opportunities from day one.
- Other info: Dynamic team culture with opportunities for personal growth and career advancement.
- Why this job: Make guests feel at home while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city.
With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day. As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued and our teams feel supported, trusted and proud of the experience they create together.
The Role: As a part of the Front of House team, you are at the heart of the operation to ensure that every step in the guest journey is well managed, and we exceed guest expectations. This position is responsible for proactive management of all hotel communications, administrative duties and provision of outstanding guest service.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for both Guests and management.
- Ensure all wake up calls take place at the correct time.
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
- Demonstrate a high level of customer service at all times.
- Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
Our Benefits: Here are just some of the benefits you can enjoy when you join us:
- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focused products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Annual social and celebration events.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.
Receptionist in London employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Office
Don't be shy about reaching out to Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
