At a Glance
- Tasks: Be the friendly face of our luxury hotel, managing guest communications and providing outstanding service.
- Company: Join a family-owned luxury hotel with a warm, authentic approach to hospitality.
- Benefits: Enjoy free hotel breaks, wellness perks, and extensive training opportunities from day one.
- Other info: Dynamic team culture with opportunities for personal growth and career advancement.
- Why this job: Make guests feel at home while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city.
With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day. As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued and our teams feel supported, trusted and proud of the experience they create together.
The Role: As a part of the Front of House team, you are at the heart of the operation to ensure that every step in the guest journey is well managed, and we exceed guest expectations. This position is responsible for proactive management of all hotel communications, administrative duties and provision of outstanding guest service.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for both Guests and management.
- Ensure all wake up calls take place at the correct time.
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
- Demonstrate a high level of customer service at all times.
- Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
Our Benefits: Here are just some of the benefits you can enjoy when you join us:
- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focused products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Annual social and celebration events.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.
Receptionist in London employer: Front Office
The Athenaeum is an exceptional employer that prides itself on fostering a warm and supportive work environment, where individuality is celebrated and personal growth is encouraged. Located in the heart of London, employees enjoy unique benefits such as free hotel breaks, wellness initiatives, and extensive training opportunities, all while being part of a dedicated team that delivers outstanding guest experiences in a luxury setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the hotel! Research The Athenaeum and its unique offerings. When you walk in for your interview, drop some knowledge about their services or local attractions. It shows you're genuinely interested and ready to represent them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky guest queries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury hotel setting. Make sure your outfit is smart and reflects the warm, authentic approach to luxury that The Athenaeum embodies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our family-owned business. We can’t wait to see your application!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A touch of warmth and authenticity can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at The Athenaeum. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team and enhance the guest experience!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-owned business!
How to prepare for a job interview at Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research The Athenaeum thoroughly. Familiarise yourself with its services, facilities, and local attractions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the hotel.
✨Showcase Your Customer Service Skills
As a receptionist, outstanding customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle guest queries effectively and with genuine care.
✨Practice Common Interview Questions
Anticipate questions related to your experience, handling emergencies, and managing communications. Practising your responses will help you feel more confident and articulate during the interview. Don't forget to prepare a few questions of your own to ask about the team and the hotel's culture!
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This shows respect for the opportunity and aligns with the hotel's commitment to a high standard of service.
