Salary – £29,494 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
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Free meals on duty.
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Uniform offered and dry cleaned.
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Discounted employee friends & family rates at Arora Hotels.
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Food and beverage discounts.
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Christmas gifts and employee parties.
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Introduce a friend scheme.
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Cycle 2 work scheme.
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UK attraction discounts @ Merlin Entertainments.
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Taste card.
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Life assurance scheme.
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Wage stream.
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Employee assistance programme.
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Arora Star employee recognition.
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Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
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Coordinate and supervise receptionists on duty, support and assist when and where necessary.
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Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
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Manage check-in and check-out procedures efficiently.
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Provide guests with information about hotel facilities, services, and local area.
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Handle guest inquiries and resolve any issues promptly and professionally.
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Work closely with other departments to ensure seamless guest experiences.
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Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
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Providing a high-quality service comes naturally to you.
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Strong organizational skills and attention to detail.
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Very good at multi-tasking and remaining calm under pressure.
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Excellent communication skills with a high standard of written and spoken English.
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A smart and professional appearance.
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You value being part of a team and supporting your colleagues.
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Most of all, you will have an approachable, positive, and proactive manner.
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Opera PMS experience is a plus.
Reception Supervisor in London employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
