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- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join the award-winning Royal Lancaster London, a top employer in hospitality.
- Benefits: Earn up to £30,000, enjoy discounts, free meals, and extensive development opportunities.
- Other info: Flexible shifts, community involvement, and recognition events await you!
- Why this job: Be part of a fun, supportive team that values your growth and happiness.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 26685 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Night Guest Service Agent, your main duties and expectations for the role will include:
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty. Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly.
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota.
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent in London employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their happy and fun environment.
✨Tip Number 2
Practice your customer service skills! As a Night Guest Service Agent, you'll be dealing with guests and their needs. Think of scenarios where you’ve turned a complaint into a positive experience. Share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the Royal Lancaster London.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning family. Let’s get you started on this exciting journey!
We think you need these skills to ace Night Guest Service Agent in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Guest Service Agent role and how you can contribute to our happy environment.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific duties of the role, so make it personal!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share your passion for hospitality and any experiences that demonstrate your ability to deliver five-star service. Keep it engaging and concise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our award-winning family at the Royal Lancaster London!
How to prepare for a job interview at Front Office
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will demonstrate that you truly care about providing excellent service.
✨Know the Company Inside Out
Do your homework on the Royal Lancaster London. Familiarise yourself with their values, recent achievements, and what makes them stand out in the industry. Mentioning these points in your interview will show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Night Guest Service Agent, you'll likely face various customer situations. Prepare for common scenarios, such as handling complaints or resolving issues. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Emphasise Team Spirit
Highlight your ability to work well in a team and contribute to a positive environment. Share examples of how you've collaborated with colleagues in the past to achieve common goals. This aligns perfectly with the company's focus on building a supportive community.