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- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join the award-winning Royal Lancaster London, a top-rated employer.
- Benefits: Earn up to £30,000, enjoy discounts, and access health support.
- Other info: Flexible shifts, career development opportunities, and a vibrant work culture.
- Why this job: Be part of a fun, diverse team that values your growth and happiness.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 26685 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Guest Service Agent are:
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Guest Service Agent, your main duties and expectations for the role will include:
- Deliver a warm, personalized, and professional welcome to all guests, utilizing their names and information provided through the property management system to enhance their experience.
- Uphold and maintain the prestigious 5-star standards of the hotel, adhering to the AA (Automobile Association) and LQA (Leading Quality Assurance) standards to ensure a consistent and superior guest experience.
- Operate and navigate various hotel management and booking systems efficiently.
- Maximize revenue opportunities by skilfully promoting room upgrades and enrolling guests in the hotel’s exclusive membership programs, striving to meet and exceed departmental targets.
- Maintain up-to-date knowledge of all VIP guests, special care guests, and long-stay residents arriving, staying, or departing on any given day.
You will be required to work 40 hours per week, on a shift rota.
We are …
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Guest Service Agent role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Guest Services Agent in London employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Guest Service Agent, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence. Remember, a warm smile and a friendly attitude can go a long way in making a great first impression.
✨Tip Number 3
Dress to impress! Make sure you look sharp for your interview. A polished appearance shows that you take the role seriously and are ready to represent the hotel's five-star standards. Plus, it’ll give you that extra boost of confidence!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our Guest Service Agents. So, don’t hesitate – get your application in today!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring positive energy to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Guest Service Agent role. Mention specific examples of how you've delivered excellent customer service in the past – we love a good story!
Show Your Passion: Express your passion for hospitality and helping others. We’re looking for someone who genuinely enjoys creating memorable moments for guests, so share why this role excites you and how you can contribute to our happy environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Royal Lancaster London. We can’t wait to hear from you!
How to prepare for a job interview at Front Office
✨Know the Company
Before your interview, take some time to research the Royal Lancaster London. Familiarise yourself with their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Service Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved conflicts. Highlighting these skills will demonstrate that you can contribute positively to their happy and fun environment.
✨Practice Common Interview Questions
Anticipate questions related to guest service scenarios, such as how you would handle a difficult guest or promote room upgrades. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your passion for the role.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the 5-star standards of the hotel. This shows that you understand the importance of presentation and are ready to represent the Royal Lancaster London.