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- Tasks: Ensure guests have an unforgettable stay and handle queries with a smile.
- Company: Join the five-star Intercontinental London O2, located by the River Thames.
- Benefits: Enjoy 28 days holiday, free meals, and discounts at attractions.
- Other info: Exciting career progression opportunities within a rapidly growing company.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 28080 - 28080 £ per year.
About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do... The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.
- Greets and maintains an excellent working relationship with guests/clients and colleagues.
- Attends to any guest comments/queries brought to their attention and deals with these efficiently and courteously.
- Works together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling.
- Demonstrates a high level of local knowledge with regards to nearby streets, attractions, shops, events etc.
- Ensures that daily operation checklists are completed and assists the Guest Relations team.
More about you... Previous customer service/guest relations experience is essential. A smart and professional appearance. A positive attitude and excellent communication skills. Experience of working as part of a winning team. Ability to remain calm whilst under pressure. Comprehensive knowledge of local restaurants and attractions.
What’s in it for you… Salary- £28,080 per annum. Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Manager (ICO2, FWP) in London employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager (ICO2, FWP) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the Intercontinental London O2 on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your local knowledge! Brush up on nearby attractions and restaurants, and be ready to share your insights during interviews. It’ll show you’re genuinely interested in the role and the area.
✨Tip Number 3
Practice your communication skills! Role-play common guest scenarios with friends or family. This will help you stay calm under pressure and demonstrate your customer service prowess when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Guest Relations Manager (ICO2, FWP) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Relations Manager role. Highlight your relevant experience in customer service and how it aligns with our values at Intercontinental London O2.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our hotel.
How to prepare for a job interview at Front Office
✨Know Your Stuff
Before the interview, make sure you research the Intercontinental London O2 and its offerings. Familiarise yourself with the local attractions and dining options, as this will show your enthusiasm for the role and help you connect with the interviewers.
✨Dress to Impress
Since this is a guest-facing role, your appearance matters. Dress smartly and professionally to make a great first impression. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle guest relations effectively and highlight your positive attitude.
✨Stay Calm Under Pressure
During the interview, you might be asked how you would handle stressful situations. Share specific instances where you remained calm and collected while dealing with challenges. This will reassure them that you can thrive in a fast-paced environment.