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- Tasks: Lead the front office team to deliver five-star service and create memorable guest experiences.
- Company: Join the award-winning Royal Lancaster London, known for its supportive and fun environment.
- Benefits: Earn up to £32,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in a dynamic environment with excellent career progression and recognition schemes.
- Why this job: Be part of a happy team that values personal growth and community impact.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 28909 - 32000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Shift Leader at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Front Office Shift Leader are:
- Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Shift Leader to join our Front Office Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Shift Leader, your main duties and expectations for the role will include:
- Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
- Confidently use various computer systems such as OperaCloud, KnowCross
- Upsell room types at every available opportunity to achieve the departmental upselling goal
- Complete all tasks outlined in the Front Office Supervisor’s checklist.
You will be required to work 40 hours per week, on a shift rota.
All applicants must be legally eligible to work in the UK.
Front Office Shift Leader in London employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance can set a positive tone for the rest of the meeting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to express why you’d be a great fit for the Front Office Shift Leader position.
We think you need these skills to ace Front Office Shift Leader in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Front Office Shift Leader role shine through. We want to see how much you care about providing five-star service and creating memorable moments for our guests!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with our job description. We love seeing candidates who can confidently use systems like OperaCloud and KnowCross, so don’t forget to mention any similar skills!
Be Authentic: We value a positive and fun environment, so be yourself in your application! Share your unique experiences and how they contribute to a happy workplace. We’re looking for team players who bring energy and joy!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our award-winning family!
How to prepare for a job interview at Front Office
✨Know the Company Culture
Before your interview, take some time to research the Royal Lancaster London and its values. They pride themselves on a positive and caring environment, so think about how you can demonstrate your own positive energy and commitment to creating memorable moments for guests.
✨Showcase Your Customer Service Skills
As a Front Office Shift Leader, you'll be at the forefront of guest interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to handle challenging situations with grace will impress the interviewers.
✨Familiarise Yourself with Relevant Systems
Since the role involves using systems like OperaCloud and KnowCross, it’s beneficial to have a basic understanding of these platforms. If you’ve used similar systems before, mention that experience and express your eagerness to learn quickly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the Front Office Department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.