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- Tasks: Lead a vibrant Front Office team and ensure exceptional guest experiences.
- Company: Join the award-winning Royal Lancaster London, known for its happy atmosphere.
- Benefits: Enjoy a competitive salary, discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in a dynamic environment with recognition schemes and fun social events.
- Why this job: Be part of a supportive community that values personal growth and career development.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 41000 - 41000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as Assistant Front Office Manager at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as Assistant Front Office Manager are:
- Salary: £41,000 (£37433.79 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Assistant Front Office Manager to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As Assistant Front Office Manager, your main duties and expectations for the role will include:
- Foster an environment at the Front Office where hospitality is delivered consistently for internal and external customers
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty. Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- To build an effective, motivated and knowledgeable Front Office team
- Keep fully informed of the forecasted business levels and ensure the Front Office is staffed accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
- To be fully responsible for the training, development and counselling of night staff so as to ensure the correct level knowledge, skill and attitude in the delivery of customer service
You will be required to work such hours as are necessary to fulfil your duties.
We are …
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Assistant Front Office Manager role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Assistant Front Office Manager in London employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural! We want you to sound like yourself, not a robot. Think about how your experiences align with the role of Assistant Front Office Manager and be ready to share those stories.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're aiming for that five-star service vibe!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our happy environment.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Assistant Front Office Manager role. We love seeing how your past experiences align with our values and the specific duties mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've delivered excellent customer service or led a team, and connect it back to what we’re looking for in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our award-winning family!
How to prepare for a job interview at Front Office
✨Know the Company Inside Out
Before your interview, take some time to research the Royal Lancaster London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, customer satisfaction is key. Prepare examples from your past experiences where you successfully handled customer complaints or went above and beyond to ensure a positive experience. This will demonstrate your ability to foster a welcoming environment and resolve issues efficiently.
✨Highlight Team Leadership Experience
The role requires building and motivating a Front Office team. Be ready to discuss your leadership style and provide specific instances where you’ve trained or developed team members. This will illustrate your capability to create a knowledgeable and effective team that aligns with the hotel's standards.
✨Bring Positive Energy
The Royal Lancaster London values a happy and fun environment. During your interview, let your personality shine through! Share your passion for hospitality and how you contribute to a positive workplace culture. A cheerful attitude can make a lasting impression on your interviewers.