At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Exciting career progression within the Arora group awaits you!
- Why this job: Be part of a dynamic team in a five-star hotel with growth opportunities.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 28080 - 28080 € per year.
Salary – £28,080 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on the Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
5-star hotel experience in a similar role is a real advantage. Opera PMS experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist employer: Front Office
At Intercontinental London O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career progression within the Arora group, our hotel provides a supportive environment where you can thrive. Located in the stunning Greenwich Peninsula, you'll enjoy a unique backdrop while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a positive attitude go a long way in creating that inviting atmosphere. Role-play with friends or family to nail your greeting and make it feel natural.
✨Tip Number 3
Stay calm under pressure! Reception can get hectic, especially during check-in and check-out times. Work on your multi-tasking skills and find ways to keep your cool, so you can handle any situation like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your interest and get noticed. Plus, we love seeing candidates who are proactive about joining our team at Arora Hotels.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills, especially those related to customer service and communication. We love seeing how your background aligns with what we do at Intercontinental London O2!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Arora Hotels. We can’t wait to hear from you!
How to prepare for a job interview at Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with the services offered, the local area, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. During the interview, highlight your communication skills and ability to create a welcoming atmosphere. Share examples of how you've handled guest inquiries or resolved issues in previous roles to demonstrate your customer service prowess.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy hotel environment. Prepare to discuss how you manage multiple tasks efficiently, especially during peak times. You might want to share specific strategies or tools you use to stay on top of your responsibilities, which will impress the interviewers.
✨Dress to Impress
First impressions matter, especially in a five-star hotel. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to providing high-quality service.
