At a Glance
- Tasks: Welcome guests, resolve queries, and manage check-ins and check-outs.
- Company: Join the legendary team at Trump Turnberry, a prestigious hotel.
- Benefits: Subsidised accommodation, discounted meals, and access to resort facilities.
- Other info: Ongoing training and development opportunities available.
- Why this job: Be part of an iconic hospitality experience and enhance your customer service skills.
- Qualifications: Friendly personality, IT proficiency, and a passion for excellent service.
The predicted salary is between 20000 - 25000 £ per year.
Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.
Position Purpose: To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required basis.
Essential Functions:
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests
- Accurate receipt of payments from guests for their stay
Qualification Standards:
- Must be eligible to live and work in the UK
- The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
- You must be proficient in operating IT and online systems; previous experience with Opera would be advantageous
- Candidates must be passionate about delivering excellence in customer service
- Previous experience in Hospitality preferred but not essential
Benefits include:
- Subsidised staff accommodation (if required)
- Access to a meal on duty in the staff canteen
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions)
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
Guest Services Agent employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
First things first, make sure you know the ins and outs of Trump Turnberry. Research their values, services, and what makes them stand out in the hospitality industry. This will help you tailor your approach and show that you're genuinely interested in being part of their legendary team.
✨Tip Number 2
When you get the chance to chat with someone from the hotel, whether it's at a networking event or an informal meet-up, don’t hold back! Be friendly, ask questions, and share your passion for customer service. Building a rapport can really set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common guest services scenarios. Think about how you'd handle complaints or special requests. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck, and we can't wait to see you shine!
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and welcoming personality shine through. We want to see the real you, so don’t be afraid to show us how passionate you are about delivering excellent customer service!
Tailor Your Application:Make sure to tailor your application to the Guest Services Agent role. Highlight any relevant experience you have in hospitality or customer service, and mention your familiarity with IT systems like Opera if you have it. We love seeing how you fit into our legendary team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for Trump Turnberry.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Trump Turnberry. Familiarise yourself with its history, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to their legendary team.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your passion for delivering excellence in customer service.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing check-ins and check-outs, and working with IT systems. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though the position is casual, it's important to present yourself professionally. Dress smartly for the interview to reflect the hospitality standards of Trump Turnberry. A polished appearance shows that you take the opportunity seriously and respect the company’s image.
