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- Tasks: Assist guests, manage check-ins/outs, and create positive experiences across hotel departments.
- Company: Hampton by Hilton Newcastle, a vibrant and welcoming hotel.
- Benefits: Competitive salary, paid breaks, discounts on food, and global travel perks.
- Why this job: Join a fun team, meet new people, and develop your hospitality skills.
- Qualifications: Experience in hospitality, great communication skills, and a can-do attitude.
- Other info: Flexible shifts with opportunities for personal and professional growth.
The predicted salary is between 10 - 13 £ per hour.
Hampton by Hilton Newcastle is recruiting a Guest Service Assistant. The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. The shifts are variable and can be 8 hours or 12 hours between 7am and 11pm. This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.
We want a confident communicator who brings personality and shine to our team.
Main Roles & Responsibilities- Working across all departments of the hotel including reception, bar & kitchen.
- Manage hotel room inventory & checking guests in/out.
- Managing bills & payments.
- Helping guests & creating positive experiences.
- Prepare and serve food from a limited simple menu. Serving alcohol, soft drinks, hot drinks & snacks.
- Follow all food safety, licensing and health and safety policies to work safely.
You will have 'Hamptonality', great energy and a can-do attitude. You should be a great team player, and love chatting with guests. A skilled multitasker who can balance hard work with great service. Clear communicator fluent in English (and other languages a plus).
Useful Experience- Hotel reception or similar experience in the hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
- Full time permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Access to Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide.
- 50% discount on food and drink.
- Hilton University platform and FLOW for all training requirements.
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more.
- BHN Extras - which includes bYond prepaid shopping card; Cycle to Work Scheme, and Discounted Digital Gift cards.
If this sounds like the job for you, please get in touch.
Guest Service Assistant employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hampton by Hilton Newcastle. Understand their values and what 'Hamptonality' means to them. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Guest Service Assistant, you'll be chatting with guests all day. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm shines through. Share stories about your past experiences in hospitality that highlight your great energy and can-do attitude.
✨Tip Number 4
Be ready for anything! The shifts can be variable, so come prepared to discuss your flexibility and willingness to work different hours. Highlight your multitasking skills and how you can balance hard work with providing excellent service.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your words.
Highlight Relevant Experience: Make sure to mention any experience you have in hospitality, especially if you've worked in hotels, bars, or restaurants. We love seeing how your past roles can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Front Office
✨Know Your Stuff
Before the interview, brush up on your knowledge of the hospitality industry. Familiarise yourself with common hotel operations, especially those related to guest services. This will show that you’re genuinely interested and ready to hit the ground running.
✨Show Off Your Personality
As a Guest Service Assistant, personality is key! Be prepared to share examples of how you've created positive experiences for guests in the past. Let your enthusiasm shine through during the interview – it’s all about making a connection!
✨Practice Multitasking Scenarios
Since the role involves juggling various tasks, think of situations where you successfully managed multiple responsibilities. Prepare to discuss these scenarios, as they’ll demonstrate your ability to handle the fast-paced environment of a hotel.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the specific challenges the hotel faces. This shows that you’re not just interested in the job, but also in contributing positively to the team.
