At a Glance
- Tasks: Be the friendly face of Trump Turnberry, assisting guests with luggage and providing top-notch service.
- Company: Join the legendary team at Trump Turnberry, a stunning resort in Scotland.
- Benefits: Enjoy discounted stays, meals on duty, and access to resort facilities like the spa and gym.
- Other info: Seasonal role until October 2023 with ongoing training and development opportunities.
- Why this job: Make memorable experiences for guests while developing your hospitality skills in a vibrant environment.
- Qualifications: Previous hotel experience and a valid driving licence are preferred.
The predicted salary is between 12 - 15 £ per hour.
Trump Turnberry, Scotland is ready to receive applications from exceptional, talented individuals looking to join our legendary team. This is a hybrid role, involving duties of both Doorman and Porter. The position will be seasonal until the end of October 2023.
Position Scope:
- You will be the first point of contact for our guests and responsible for providing a warm & friendly welcome.
- You will assist guests with services including luggage assistance for arriving and departing guests, rooming guests on arrival, parking guest cars, driving resort vehicles, answering guest questions and resolving any guest problems in a friendly and obliging manner.
- Take requests for Shuttles (transportation for guests within the resort) and action them.
- Advise guests on the local area (tourism or business locations, sights or events).
- Greet and welcome guests and direct them to Reception where you are to introduce the guest by name to the Receptionist.
- Assist both arriving and departing guests with baggage handling.
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Ensure the delivery of guests’ luggage/personal items to the appropriate rooms in an efficient and professional manner.
- Valet Park guests' vehicles.
Candidate Specification:
- Eligibility to work in the UK.
- Previous experience in a hotel environment is desired.
- Requires good communication skills, both verbal and written.
- Driving License is essential.
Benefits include:
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Floor Porter employer: Front Office
Trump Turnberry, located in the stunning Scottish countryside, is an exceptional employer that values its team members and fosters a warm, welcoming work environment. With a focus on employee growth through ongoing training and development opportunities, as well as unique benefits like discounted stays and access to resort facilities, we ensure our staff feel valued and supported. Join us to be part of a legendary team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Porter
✨Tip Number 1
Make sure you know the ins and outs of Trump Turnberry! Familiarise yourself with the resort's services, local attractions, and any special events happening during your application period. This way, when you get that interview, you can impress them with your knowledge and enthusiasm!
✨Tip Number 2
Practice your communication skills! As a Floor Porter, you'll be the first point of contact for guests, so being friendly and approachable is key. Try role-playing with a friend or family member to get comfortable with common guest interactions and questions.
✨Tip Number 3
Don’t forget to showcase your previous experience! If you've worked in a hotel or hospitality setting before, think about specific examples where you went above and beyond for guests. We want to hear those stories during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our legendary team at Trump Turnberry. So, what are you waiting for? Get that application in!
We think you need these skills to ace Floor Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that matches the vibe of our legendary team.
Tailor Your Application:Make sure to tailor your application specifically for the Floor Porter role. Highlight any relevant experience in hospitality and how it relates to the duties mentioned in the job description. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since good communication skills are key for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Trump Turnberry. We can’t wait to hear from you!
How to prepare for a job interview at Front Office
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Floor Porter. Familiarise yourself with tasks like luggage handling, guest interactions, and local area knowledge. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your People Skills
As the first point of contact for guests, your communication skills are key. Practice friendly greetings and how to handle common guest queries. Role-playing with a friend can help you feel more comfortable and prepared to create that warm welcome.
✨Show Off Your Local Knowledge
Guests will often ask about local attractions or events, so brush up on your knowledge of the area. Be ready to suggest popular sights or activities. This not only shows your initiative but also demonstrates your commitment to enhancing the guest experience.
✨Dress to Impress
Even though uniforms will be provided, it's important to present yourself well during the interview. Dress smartly and maintain a professional appearance. This reflects your understanding of the hospitality industry and sets a positive tone for your potential role.
