At a Glance
- Tasks: Welcome guests, prepare meals, and ensure a memorable experience.
- Company: Join Hilton, a leader in hospitality with a supportive culture.
- Benefits: Discounted hotel stays, 50% off food, and training opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the friendly face that brightens guests' days and creates lasting memories.
- Qualifications: Welcoming personality, strong communication skills, and team spirit.
The predicted salary is between 10 - 12 £ per hour.
As part of Hilton, you’ll be connected to one of the world’s leading hospitality brands, renowned for nearly a century of excellence in service, innovation, and guest experience-guided by its vision: “To fill the earth with the light and warmth of hospitality.” At KE Hotels, we bring that vision to life in our own way. We combine hands-on ownership with expert hotel management to drive performance, profitability, and long-term value-treating every hotel as an individual, never just a number.
Our culture is how we make it happen:
- Be Yourself & Respect Each Other – We create an inclusive, honest, and supportive environment
- Be Entrepreneurial – We think commercially and embrace opportunity
- Deliver – We take ownership and consistently do what we say
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT (FOOD & BEVERAGE) AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable.
- Preparing simple meals and drinks ensuring the highest standards of food hygiene are maintained at all times.
- Identifying potential sales leads.
- Manage daily tasks like cleaning, food preparation and compliance checks with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Service Assistant in Birmingham employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
