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For Companies At a Glance
- Tasks: Welcome guests with warmth and assist them throughout their stay.
- Company: Join the family-owned Sutton Hotel Collection, known for exceptional hospitality.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive learning opportunities.
- Why this job: Be part of a team that values kindness and community while creating memorable experiences.
- Qualifications: Strong communication skills and a warm personality; hotel experience is a plus.
- Other info: Impressive career growth in a supportive and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and impeccably designed areas for drinking and dining.
Exceptional hospitality is to be expected at the Francis Hotel, after all. Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay where they can relive our history and create memorable moments of their very own.
We are now on our journey to becoming the local employer of choice, through living our values: Care, Discreet and Community. The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us; in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our BenefitsWe want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme.
Working as a member of the team, you will provide a wonderfully warm welcome and fond farewell to all of our hotel guests, you will also assist with any needs of our guests during their stay. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. You will be a natural problem solver and can face problems head on. You must have strong communication skills, an ability to work under pressure and immaculate personal presentation, as well as a professional and warm personality to aid in providing our guests with exceptional service.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people; we celebrate human relationships and kinship. We enable our people to make the place.
Receptionist in Bath employer: Front Office
Contact Detail:
Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in with their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be friendly and approachable. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and reflects the hotel's style. First impressions matter, so show them you care about your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Receptionist in Bath
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with our values of Care, Discreet, and Community.
Tailor Your CV: Make sure to tailor your CV to highlight any relevant experience, especially in hotel reception or customer service. Mention any familiarity with hotel PMS systems, as this could give you an edge over other candidates!
Craft a Warm Cover Letter: Your cover letter is your chance to make a great first impression. Keep it warm and professional, and explain why you’re excited about the opportunity to join our family at the Francis Hotel Bath. Share specific examples of how you’ve provided exceptional service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the Francis Hotel Bath. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. During the interview, practice clear and friendly communication. Use examples from past experiences where you successfully handled guest inquiries or resolved issues to demonstrate your skills.
✨Dress to Impress
Immaculate personal presentation is crucial for this role. Choose an outfit that reflects the hotel's elegant style. A polished appearance will convey professionalism and respect for the position you're applying for.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult guest or a booking error. Think of examples from your past experiences and be ready to explain your thought process and problem-solving approach.
