At a Glance
- Tasks: Lead Front of House operations and create unforgettable guest experiences.
- Company: The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Earn up to £60,000, enjoy discounts, and access health support.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Join a passionate team and make a real impact in luxury hospitality.
- Qualifications: Experience in hospitality management and a flair for leadership.
The predicted salary is between 60000 - 60000 € per year.
Enrich the Journeys of our People and our Guests as our Director of Front of House! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Front of House are:
- Annual earnings to £60,000 + non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Healthcare Cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Front of House, to join our Front Office Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Front of House, your main duties and expectations for the role will include:
- Lead all Front of House operations to deliver exceptional five-star luxury guest experiences in line with the hotel’s standards.
- Oversee Reception, Concierge, Guest Relations, Doorman and Lobby Operations
- Recruit, mentor, train, and develop high-performing Front of House management and operational team members.
- Manage VIP, diplomatic, celebrity, and high-profile guest arrivals, departures, and special requests
- Drive LQA, and luxury hospitality service standards across all FOH departments – leading by example, inspiring and performance management.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
If you feel your experience, personality and interest are a match for this Director of Front of House role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Director of Front Office in London employer: Front Office - The Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive salaries, extensive discounts, and opportunities for professional development, all while contributing to a community that values diversity and exceptional service.
Contact Detail:
Front Office - The Landmark London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Front Office in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Landmark London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent achievements. Show us you’re not just interested in the role but also in being part of our vibrant community and contributing to our five-star service.
✨Tip Number 3
Practice your pitch! Be ready to share your unique experiences and how they align with our mission to enrich the journeys of our guests. Confidence is key, so let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at The Landmark London.
We think you need these skills to ace Director of Front Office in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enriching the journeys of our guests and being part of our vibrant team.
Tailor Your CV:Make sure your CV is tailored to the Director of Front of House position. Highlight your relevant experience in hospitality and leadership, and don’t forget to mention any specific achievements that align with our five-star service standards.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your vision for enhancing guest experiences and how you plan to lead our Front of House team with energy and passion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at The Landmark London!
How to prepare for a job interview at Front Office - The Landmark London
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Skills
As a Director of Front of House, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed teams, handled VIP guests, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Emphasise Your Passion for Hospitality
The role requires someone who is passionate about delivering exceptional guest experiences. Be ready to share stories that demonstrate your love for hospitality and how you've gone above and beyond to create memorable moments for guests in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team culture, opportunities for professional development, or how they measure success in the Front of House department. This shows you're not just interested in the job, but also in contributing to the hotel's growth and community.
