At a Glance
- Tasks: Lead a vibrant team to create unforgettable experiences for our guests.
- Company: Join The Landmark London, a top-rated hotel with a fun and supportive culture.
- Benefits: Earn up to £32,500, enjoy discounts, free meals, and health support.
- Other info: Join a community that values diversity and career growth.
- Why this job: Be part of a dynamic environment where your energy and passion shine.
- Qualifications: Experience in hospitality and a positive attitude are essential.
The predicted salary is between 32500 - 32500 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits:
- Annual Earnings up to £32,500.00 (£28,909.06 basic salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities:
- To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotel’s revenue by up-selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
Our Achievements:
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor in City of Westminster employer: Front Office - The Landmark London
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your strengths and growth potential are truly valued. Located conveniently opposite Marylebone station, we offer competitive benefits including generous discounts, comprehensive health support, and extensive development opportunities to help you thrive in your career. Join us to be part of a passionate team dedicated to delivering memorable experiences for our guests while enjoying a supportive environment that celebrates diversity and community.
Contact Details:
Front Office - The Landmark London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experiences and how they align with the Front Office Supervisor role, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional for your interview. A polished appearance shows that you respect the opportunity and are ready to represent the positive energy they value.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Front Office Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Front Office Supervisor role shine through! We want to see how your energy and passion align with our team culture.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your unique skills can contribute to enriching the journeys of our guests!
Craft a Personal Cover Letter:Don’t skip the cover letter! Use it to tell us why you’re excited about this opportunity and how you can bring positive energy to our team. It’s your chance to stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Front Office - The Landmark London
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and staff regularly. Prepare examples from your past experiences where you've successfully handled guest complaints or led a team. Highlighting your ability to create memorable moments for guests will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you've had to think on your feet or resolve conflicts. Be ready to discuss how you empowered yourself and others in challenging scenarios. This aligns perfectly with the role's responsibility of handling guest complaints and making room assignments.
✨Dress the Part and Bring Positive Energy
First impressions matter! Dress smartly and professionally, reflecting the five-star service ethos of The Landmark London. Also, remember to bring your positive energy to the interview; they value a happy and fun environment, so let your personality shine through!
