At a Glance
- Tasks: Welcome guests and provide exceptional service at our luxury waterfront hotel.
- Company: Harbour Hotel Southampton, a top-notch luxury hotel.
- Benefits: Competitive salary, staff discounts, and training opportunities.
- Other info: Flexible shifts available in a professional working environment.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Must be 25+, have a driving licence, and great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Harbour Hotel Southampton is looking for a professional, personable, and highly organised Hotel Concierge to join our front-of-house team at our luxury waterfront hotel. As the face of the hotel, you will play a key role in delivering exceptional guest experiences, providing a warm welcome, local knowledge, and outstanding service to all visitors and residents.
Key Responsibilities
- Welcoming guests and assisting with arrivals and departures
- Providing local recommendations, directions, and concierge services
- Valet parking and vehicle movements when required
- Assisting with luggage and guest requests
- Coordinating transport, taxis, and reservations
- Maintaining the highest standards of customer service at all times
Requirements
- Must be aged 25 or over (insurance purposes)
- Full UK driving licence required
- Excellent communication and interpersonal skills
- Smart, professional appearance
- Previous hospitality or customer service experience preferred
- Ability to work flexible shifts, including weekends and evenings
What We Offer
- Competitive salary
- Staff discounts across Harbour Hotels
- Training and development opportunities
- Friendly and professional working environment
If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.
Concierge in Southampton employer: Front Office - Southampton Harbour Hotel
At Harbour Hotel Southampton, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values professionalism and personal growth. Our team members enjoy competitive salaries, generous staff discounts, and ample training opportunities, all while working in a stunning waterfront location that enhances the guest experience. Join us to be part of a dedicated team where your contributions are recognised and celebrated, making every day rewarding and meaningful.
Contact Details:
Front Office - Southampton Harbour Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and friendly nature shine through. Remember, as a concierge, you're the face of the hotel, so being personable is key!
✨Tip Number 3
Do your homework! Research Harbour Hotel Southampton and be ready to discuss what makes it special. Knowing the local area and its attractions will impress them and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Harbour Hotels, which we love to see!
We think you need these skills to ace Concierge in Southampton
Some tips for your application 🫡
Show Your Personality:As a Concierge, your personality is key! Let your warmth and professionalism shine through in your application. We want to see the real you, so don’t be afraid to inject a bit of your character into your writing.
Highlight Relevant Experience:Make sure to showcase any previous hospitality or customer service experience you have. We love seeing how you've gone above and beyond for guests in the past, so share those stories that demonstrate your skills!
Be Clear and Concise:While we appreciate creativity, clarity is crucial. Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Office - Southampton Harbour Hotel
✨Know the Hotel Inside Out
Before your interview, make sure to research Harbour Hotel Southampton thoroughly. Familiarise yourself with its services, amenities, and local attractions. This will not only impress your interviewers but also help you answer questions about how you would enhance guest experiences.
✨Showcase Your People Skills
As a Concierge, you'll be the face of the hotel, so it's crucial to demonstrate your excellent communication and interpersonal skills. Prepare examples from your past experiences where you've gone above and beyond for guests or resolved conflicts effectively.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the role seriously.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest needing urgent assistance or dealing with a difficult customer. Think through these scenarios in advance and be ready to share your thought process and solutions during the interview.
