At a Glance
- Tasks: Deliver five-star service and handle customer inquiries at night.
- Company: Royal Lancaster London, a prestigious hotel known for exceptional hospitality.
- Benefits: Earn up to £30,000, enjoy medical insurance, and generous property discounts.
- Other info: Permanent role with 40 hours per week on a shift rota.
- Why this job: Join a dynamic team and make guests' nights unforgettable.
- Qualifications: Passion for hospitality and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Royal Lancaster London seeks a Night Guest Service Agent to join their Front of House Department. You will provide five star service, handle customer inquiries, and complete Night Auditor tasks. The role requires a passion for hospitality and the ability to resolve customer complaints efficiently.
Enjoy benefits including up to £30,000 in earnings, medical insurance, and generous discounts across properties. This permanent position demands 40 hours per week on a shift rota, starting immediately.
Night Front Desk Specialist — Five-Star Guest Service employer: Front Office (Royal Lancaster)
Royal Lancaster London is an exceptional employer, offering a vibrant work culture that prioritises five-star service and employee satisfaction. With competitive earnings of up to £30,000, comprehensive medical insurance, and generous discounts across our properties, we are committed to fostering growth and development for our team members in the heart of London’s hospitality scene.
Contact Details:
Front Office (Royal Lancaster) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Specialist — Five-Star Guest Service
✨Tip Number 1
Make sure to research the Royal Lancaster London and its values. We want to show that you’re not just looking for any job, but that you’re genuinely excited about providing five-star service in their unique environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or handle inquiries. We can’t stress enough how important it is to demonstrate your passion for hospitality during interviews.
✨Tip Number 3
Network with current or former employees if you can. They can give us insider tips on what the company really values and what it’s like to work there. Plus, a referral can sometimes give us an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re all about making the process as smooth as possible for you, so let’s get that application in!
We think you need these skills to ace Night Front Desk Specialist — Five-Star Guest Service
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing five-star service and how you handle customer inquiries with a smile.
Tailor Your Application:Make sure to customise your CV and cover letter for the Night Front Desk Specialist role. Use keywords from the job description, like 'customer inquiries' and 'resolve complaints', to show we’re on the same page about what’s important.
Highlight Relevant Experience:Don’t forget to mention any previous roles in customer service or hospitality. We want to see how your past experiences have prepared you for this position, especially in handling night auditor tasks and guest interactions.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Royal Lancaster London!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know Your Five-Star Service
Before the interview, brush up on what five-star service means. Think about examples from your past experiences where you went above and beyond for a guest. This will show your passion for hospitality and your understanding of the role.
✨Prepare for Customer Scenarios
Expect to be asked how you would handle specific customer complaints or inquiries. Prepare a few scenarios in advance, focusing on your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the Night Front Desk Specialist position.
✨Familiarise Yourself with Night Auditor Tasks
Since the role includes Night Auditor responsibilities, make sure you understand the basics of this function. Research common tasks and be ready to discuss how you would manage them efficiently. This shows that you're proactive and serious about the job.
✨Show Enthusiasm for the Role
During the interview, let your enthusiasm shine through! Talk about why you love working in hospitality and what excites you about this specific position at Royal Lancaster London. A positive attitude can make a big difference in how you're perceived.
