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- Tasks: Lead guest experiences and upsell room types in a vibrant hotel environment.
- Company: Royal Lancaster, an award-winning hotel in the heart of Westminster.
- Benefits: Earn up to £32,000 with great perks like discounts and a pension scheme.
- Other info: Be part of a proud family committed to excellence and innovation.
- Why this job: Join a supportive team dedicated to delivering five-star service and career growth.
- Qualifications: Experience in hospitality and a passion for exceptional guest service.
The predicted salary is between 32000 - 32000 £ per year.
Front Office (Royal Lancaster) in City of Westminster seeks a Front Office Shift Leader to deliver five-star service in a vibrant environment. Responsibilities include guest registration, use of OperaCloud and KnowCross systems, and upselling room types.
This full-time role offers annual earnings up to £32,000, excellent benefits including a pension scheme, discounts across properties, and a supportive team culture. Join a proud award-winning family dedicated to career growth and exceptional service.
Front Office Shift Leader - Lead Guest Experience & Upsell in London employer: Front Office (Royal Lancaster)
Contact Detail:
Front Office (Royal Lancaster) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader - Lead Guest Experience & Upsell in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Royal Lancaster through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Show off your personality in interviews! The Front Office Shift Leader role is all about guest experience, so let your passion for hospitality shine through. We want to see how you’d create that five-star service vibe.
✨Tip Number 3
Practice makes perfect! Get familiar with OperaCloud and KnowCross systems before your interview. We can help you find resources to brush up on these tools, showing you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Office Shift Leader - Lead Guest Experience & Upsell in London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know why you’re excited about delivering five-star service. Share any relevant experiences that highlight your commitment to guest satisfaction and how you can contribute to our vibrant environment.
Highlight Your Technical Skills: Make sure to mention your familiarity with systems like OperaCloud and KnowCross. If you’ve used similar software before, give us the details! We love candidates who can hit the ground running.
Upselling Skills Matter: Since upselling is a key part of the role, include examples of how you’ve successfully upsold products or services in the past. This will show us that you understand the importance of maximising guest experience while boosting revenue.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know Your Stuff
Familiarise yourself with the OperaCloud and KnowCross systems before the interview. Being able to discuss how you’ve used similar systems or your understanding of them will show that you're proactive and ready to hit the ground running.
✨Showcase Your Guest Experience Skills
Prepare examples from your past roles where you delivered exceptional guest service. Think about specific situations where you went above and beyond, as this will demonstrate your commitment to providing five-star service.
✨Upselling Techniques
Brush up on upselling strategies relevant to the hospitality industry. Be ready to discuss how you would approach upselling room types and enhancing the guest experience, as this is a key part of the role.
✨Team Spirit Matters
Since the job emphasises a supportive team culture, be prepared to talk about your experiences working in teams. Highlight how you contribute to a positive work environment and support your colleagues, which aligns with their values.