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- Tasks: Lead the front office team to deliver five-star service and memorable guest experiences.
- Company: Join the award-winning Royal Lancaster London, known for its supportive and fun culture.
- Benefits: Earn up to £32,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Join a diverse team in one of London's happiest hotels with excellent career prospects.
- Why this job: Be part of a happy team that values personal growth and community spirit.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 28909 - 32000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Benefits:
- Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships, and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Shift Leader to join our Front Office Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Main duties and expectations for the role will include:
- Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
- Confidently use various computer systems such as OperaCloud, KnowCross.
- Upsell room types at every available opportunity to achieve the departmental upselling goal.
- Complete all tasks outlined in the Front Office Supervisor’s checklist.
- You will be required to work 40 hours per week, on a shift rota.
Our Highlights:
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Front Office Shift Leader role is for you, come and pour some happiness into yours by joining our award winning family today! All applicants must be legally eligible to work in the UK.
Front Office Shift Leader in London employer: Front Office (Royal Lancaster)
Contact Detail:
Front Office (Royal Lancaster) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their happy environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Front Office Shift Leader role and be ready to share examples of how you've delivered five-star service in the past.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Shift Leader in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Front Office Shift Leader role shine through. We want to see that you genuinely care about providing five-star service and creating memorable moments for our guests.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific duties of the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our award-winning family!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know the Company Culture
Before your interview, take some time to research the Royal Lancaster London and its values. They emphasise a positive and caring environment, so think about how you can demonstrate your own positive energy and commitment to creating memorable moments for guests.
✨Showcase Your Customer Service Skills
As a Front Office Shift Leader, you'll be at the forefront of guest interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to handle difficult situations with grace will impress the interviewers.
✨Familiarise Yourself with Relevant Systems
Since the role involves using systems like OperaCloud and KnowCross, it’s beneficial to have a basic understanding of these platforms. If you’ve used similar systems before, mention that experience and express your eagerness to learn quickly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support personal development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.