At a Glance
- Tasks: Supervise front office operations and ensure exceptional guest experiences.
- Company: Join the award-winning Royal Lancaster London, known for its positive culture.
- Benefits: Earn up to £32,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in one of London's happiest hotels with excellent career prospects.
- Why this job: Be part of a fun team that values personal growth and community spirit.
- Qualifications: Passion for hospitality and strong organisational skills required.
The predicted salary is between 28091 - 32000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisor at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Front Office Supervisor are:
- Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
- Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
- Confidently use various computer systems such as OperaCloud, KnowCross
- Upsell room types at every available opportunity to achieve the departmental upselling goal
- Complete all tasks outlined in the Front Office Supervisor’s checklist.
You will be required to work 40 hours per week, on a shift rota.
We are Best Employer for 2021 at Springboard’s Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes, Hoteliers’ Charter Approved, Preferred Hotels & Resorts member, Top 100 in the Sunday Times Best Places to Work 2025.
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Front Office Supervisor role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor employer: Front Office (Royal Lancaster)
At the Royal Lancaster London, we pride ourselves on being an exceptional employer that values personal development and a positive work culture. Located conveniently near Lancaster Gate tube station, we offer competitive salaries, extensive benefits including discounts across our properties, and opportunities for career growth through world-class management programmes. Join our award-winning team where your contributions are recognised, and you can thrive in a supportive environment that truly cares about your well-being and success.
Contact Details:
Front Office (Royal Lancaster) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Office (Royal Lancaster). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Office (Royal Lancaster)
Don't be shy about reaching out to Front Office (Royal Lancaster) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Office (Royal Lancaster) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
