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- Tasks: Lead guest experiences and upsell room types in a vibrant hotel environment.
- Company: Royal Lancaster, an award-winning hotel in the heart of Westminster.
- Benefits: Earn up to £32,000 with great perks like discounts and a pension scheme.
- Other info: Be part of a proud family committed to excellence and innovation.
- Why this job: Join a supportive team dedicated to delivering five-star service and career growth.
- Qualifications: Experience in hospitality and a passion for exceptional guest service.
The predicted salary is between 32000 - 32000 £ per year.
Front Office (Royal Lancaster) in City of Westminster seeks a Front Office Shift Leader to deliver five-star service in a vibrant environment. Responsibilities include guest registration, use of OperaCloud and KnowCross systems, and upselling room types.
This full-time role offers annual earnings up to £32,000, excellent benefits including a pension scheme, discounts across properties, and a supportive team culture. Join a proud award-winning family dedicated to career growth and exceptional service.
Front Office Shift Leader - Lead Guest Experience & Upsell employer: Front Office (Royal Lancaster)
Contact Detail:
Front Office (Royal Lancaster) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader - Lead Guest Experience & Upsell
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Royal Lancaster through LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. We want to see how you can bring that five-star service vibe to the team.
✨Tip Number 3
Practice makes perfect! Get familiar with OperaCloud and KnowCross systems before your interview. We love candidates who come prepared and can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our award-winning family.
We think you need these skills to ace Front Office Shift Leader - Lead Guest Experience & Upsell
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for delivering top-notch service. Share any relevant experiences where you’ve gone above and beyond for guests, as this will resonate with our commitment to five-star service.
Highlight Your Technical Skills: Make sure to mention your familiarity with systems like OperaCloud and KnowCross. If you’ve used similar software, don’t hesitate to include that too! We love candidates who can hit the ground running.
Be Authentic and Personal: We want to get to know the real you! Use a friendly tone in your application and share personal anecdotes that showcase your personality and how you connect with guests. This helps us see if you’d be a great fit for our team culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting role!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know Your Stuff
Familiarise yourself with the OperaCloud and KnowCross systems before the interview. Being able to discuss how you've used similar systems or your willingness to learn will show that you're proactive and ready to hit the ground running.
✨Showcase Your Guest Experience Skills
Prepare examples of how you've delivered exceptional guest experiences in the past. Think about specific situations where you went above and beyond, as this will demonstrate your commitment to five-star service.
✨Upselling Techniques
Brush up on upselling strategies relevant to the hospitality industry. Be ready to discuss how you would approach upselling room types and enhancing guest experiences, as this is a key part of the role.
✨Team Player Attitude
Emphasise your ability to work well within a team. Share experiences where collaboration led to success, as the supportive team culture at the Royal Lancaster is something they value highly.