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- Tasks: Lead the front office team to deliver five-star service and memorable guest experiences.
- Company: Join the award-winning Royal Lancaster London, known for its supportive and fun environment.
- Benefits: Earn up to £32,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in a dynamic environment with excellent career progression and recognition schemes.
- Why this job: Be part of a happy team that values personal growth and diverse backgrounds.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 28909 - 32000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Benefits
- Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships, and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate individual to join our Front Office Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Main duties and expectations for the role will include:
- Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
- Confidently use various computer systems such as OperaCloud, KnowCross.
- Upsell room types at every available opportunity to achieve the departmental upselling goal.
- Complete all tasks outlined in the Front Office Supervisor’s checklist.
You will be required to work 40 hours per week, on a shift rota.
Our Highlights
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK.
Front Office Shift Leader employer: Front Office (Royal Lancaster)
Contact Detail:
Front Office (Royal Lancaster) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their happy environment.
✨Tip Number 2
Practice your upselling skills! Since the role involves upselling room types, think of creative ways to pitch upgrades. Role-play with a friend or family member to get comfortable with it before the big day.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered excellent customer service or handled challenges. This will help you stand out as someone who can bring positive energy to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our award-winning family. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Front Office Shift Leader role shine through. We want to see how much you care about delivering five-star service and creating memorable moments for our guests!
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific duties of the role.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who brings positive energy to our team, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Front Office (Royal Lancaster)
✨Know the Company Culture
Before your interview, take some time to research the Royal Lancaster London and its values. They emphasise a positive and caring environment, so think about how you can demonstrate your own positive energy and commitment to creating memorable moments for guests.
✨Showcase Your Customer Service Skills
As a Front Office Shift Leader, you'll be at the forefront of guest interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. This will show that you understand the importance of exceptional service in line with their five-star standards.
✨Familiarise Yourself with Relevant Systems
Get to grips with the computer systems mentioned in the job description, like OperaCloud and KnowCross. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.